Property Administrator & Tenant Experience Coordinator (Direct Hire)

Job Description

Job Description

Pay : $28.85 - $31.25/hour + up to a 5% Discretionary Bonus and a full benefits package including:

• Medical/Dental/Vision Insurance
• Unlimited PTO
• 401k with a Match
• 9 Paid Holidays
• Free Downtown Denver Parking
• Access to Property Amenities including Fitness Center, Climbing Wall, Golf Simulator, and more!

Overview : Our client, an established commercial property management company, recently acquired a mixed-use (office and retail) high-rise in Downtown Denver and is seeking a Property Administrator and Tenant Experience Coordinator to join their team. This individual must be a people-oriented professional who enjoys engaging with the building community and demonstrates strong organizational, administrative, and computer skills, along with creativity and attention to detail. This is a 100% in-office position located in Downtown Denver (free parking included).

The five core competencies for this role include:

1. Customer Focus: Demonstrates empathy, professionalism, and responsiveness to tenant needs
2. Event Coordination: Creative and detail-oriented in planning and executing tenant engagement initiatives
3. Operational Efficiency: Maintains accurate records and supports smooth daily office operations
4. Communication: Skilled in clear, professional correspondence at all levels
5. Adaptability: Effectively balances administrative responsibilities with tenant engagement initiatives

Job Duties :

Administrative & Office Operations

• Welcome visitors to the management office and respond to inquiries in a professional, customer-focused manner
• Monitor and order office supplies and coordinate maintenance or repair of office equipment
• Maintain tenant certificates of insurance, contracts, and other property documentation in accordance with company policies
• Provide administrative support to the Senior Property Manager, General Manager, and Chief Engineer as needed

Accounting & Financial Support

• Process property invoices in Nexus, ensuring accurate coding and timely payment
• Track and bill tenant work orders and prepare miscellaneous charge statements
• Follow up with tenants regarding unpaid rent or outstanding balances
• Assist with financial record-keeping and reporting related to property operations and events

Tenant Relations & Customer Service

• Serve as the primary liaison between tenants and the Property Management team, ensuring clear and professional communication
• Respond promptly to tenant inquiries and coordinate service requests to ensure timely resolution
• Conduct regular tenant check-ins and assist with organizing annual tenant meetings to gather feedback and strengthen relationships
• Maintain tenant contact lists, welcome packages, and tenant handbooks
• Support community outreach programs, tenant recognition initiatives, and wellness partnerships to enhance tenant engagement

Event Planning & Marketing

• Plan, coordinate, and execute tenant events, including concept development, budgeting, logistics, vendor coordination, and post-event reporting
• Create promotional materials such as flyers, newsletters, and social media posts using Canva and Mailchimp
• Manage property communication tools, including updates to the property website, Angus portal, and event calendars
• Develop and maintain marketing materials such as amenity guides, tenant discount programs, and newsletters
• Track event attendance and feedback to measure success and identify improvement opportunities

Qualifications :

• Bachelor’s degree preferred; High School Diploma required
• 1 + years of experience in property management
• Experience in Accounts Payable required
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint
• Experience with property management systems such as Angus and Nexus (strongly preferred)
• Experience with social media marketing and tools like Mailchimp and Canva
• Strong organizational and time management skills with the ability to multitask
• Excellent written and verbal communication skills
• A collaborative team player with a proactive, solutions-oriented mindset