CX & Retention Lead - Delight, Loyalty & Insights
Away
Away seeks a Sr. Manager, Customer Experience & Retention to lead our CX strategy from the Soho NYC office. You will translate multi-channel feedback into high-impact retention programs and partner with Retail, Brand, and Learning to reduce friction and build loyalty. You will own VoC, NPS as the North Star, and develop data-driven insights to guide experience improvements. This role reports to the VP, Customer Strategy & Experience and drives cross-functional initiatives. #J-18808-Ljbffr Away
Vacancy posted 4 days ago
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