Partnerships Manager

Job Description

Ready to drive strategic partnerships, build high-impact advisor relationships, and accelerate growth for a tech-forward CX and BPO leader? SupportNinja is looking for a Partnership Manager to own, expand, and nurture our network of outsourcing advisors, consultants, and broker partners while converting partner trust into a thriving pipeline of sales opportunities.

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• Work Setup: Remote
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• Schedule: US Business Hours
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• Equipment: Company-Provided Equipment
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• Start Date: October 19, 2026
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Job Summary: The Partnership Manager is responsible for owning and growing a portfolio of outsourcing advisors, consultants, and broker relationships, serving as their primary point of contact and educating them on the organization's tech-forward approach to CX and back-office outsourcing. This role converts partner trust into a steady pipeline of qualified opportunities, managing the full referral lifecycle from intake through deal handoff.

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What does a day in the life of a Partnership Manager look like?

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• Portfolio Ownership & Growth: Own and grow a portfolio of outsourcing advisors, consultants, and broker relationships, serving as their primary point of contact.
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• Partner Recruitment & Onboarding: Identify, recruit, and onboard new referral partners, building a pipeline of advisory firms aligned with target verticals and deal sizes.
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• Referral Lifecycle Management: Manage the full referral lifecycle, from intake and qualification through handoff to sales, tracking deal status and closing the loop with the referring partner.
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• Internal Deal Advocacy: Act as the internal advocate for partner-sourced deals, coordinating with sales, solutions, and marketing to ensure fast turnaround and a strong prospect experience.
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• Partner Education: Educate partners on the organization's service offerings, technology stack, and points of differentiation so they can position the organization accurately and confidently.
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• Engagement Cadence Execution: Develop and execute a partner engagement cadence, including regular check-ins, business reviews, newsletters, and co-marketing touchpoints.
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• Industry & Event Representation: Represent the organization at industry events, advisor conferences, and networking functions to build visibility within the outsourcing advisory community.
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• CRM Tracking & Analytics: Track partner performance and referral pipeline in the CRM, reporting on partner-sourced pipeline, conversion rates, and revenue.
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• Enablement Content & Market Feedback: Collaborate with marketing on partner enablement content (such as one-pagers, case studies, and battlecards) and provide market feedback to leadership on partner needs, competitive positioning, and emerging trends in the outsourcing advisory space.
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What Does a Qualified Candidate Look Like?

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Must Haves / Non-Negotiable:

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• Relevant Experience: 3 to 5 years of experience in partnerships, channel sales, business development, or a client-facing role within a BPO, BPS, or outsourcing organization.
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• Pipeline Track Record: Proven track record of building and managing a referral or channel pipeline that translated into closed revenue.
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• Relationship Management: Strong relationship-management skills, with the ability to serve as the primary point of contact for an external network of influencers.
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• Communication & Storytelling: Excellent written and verbal communication skills, with the ability to represent a tech-forward BPO story credibly to sophisticated advisors.
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• CRM Proficiency: Experience with CRM tools, such as HubSpot or Salesforce, for pipeline and partner tracking.
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• Self-Direction: Self-directed and organized, with the ability to manage a multi-partner portfolio with minimal oversight.
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• Travel & Schedule Availability: Willingness to travel for industry events and in-person partner meetings (estimated at 15% to 25%) and availability to work US Business Hours.
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Nice to Haves / Preferred:

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• Ecosystem Familiarity: Existing familiarity with the outsourcing advisory ecosystem, including sourcing advisors, consultants, and brokers.
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• Industry Background: Prior experience at a BPO, BPS, or CX outsourcing company, or on the advisory or consulting side of that ecosystem.
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• Program Architecture: Experience building partner enablement programs or co-marketing campaigns from the ground up.
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Ninja Perks and Benefits

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• Competitive compensation
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• Medical, dental and vision insurance
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• Paid time off, birthday leave
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• Opportunities for skills training and professional development
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Ready for the Next Step?

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Drive your career forward while shaping high-impact global partnerships. If your background aligns with the non-negotiable qualifications above, you can fast-track your application by completing the quick AI assisted pre-screening interview:

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Access the AI Pre-Screening Interview Here: -UayMfN_lTk00XDEvVf