Service Specialist

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We are seeking a professional and customer service focused Service Specialist to join the Opensity team working at our client's office. In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality, facilities and receptionist services. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities, we invite you to apply to join our dynamic team.

Essential Job Responsibilities

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule
  
  

• Copy Services includes accurately producing copy, print and scan projects per written instructions
  
  

• Reception includesanswering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
  
  

• Hospitality Services includescoordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed
  
  

• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
  
  

• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.
  
  

Required Characteristics and Credentials:

• High School Diploma or equivalent
  
• Minimum of 1-year professional level work experience
  
• Previous experience in a client service-oriented field preferred or law firm
  
• Willingness and ability to learn new skills be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
  
• A team player and willing to assist as needed
  
• Flexibility in dealing with simultaneous projects
  
• Attention to detail
  
• Ability to function with a high level of patience, tact and diplomacy in handling any "complaint" situations
  
• Assist with all other duties assigned that fit into contracted SLAs
  
• Ability to lift or move 40 lbs. or greater
  
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
  
• Ability to walk, bend, kneel, stand or sit for an extended period of time
  

The Compensation range for this role is up to 26.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is an Equal Opportunity Employer.


We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.


Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.


Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.