Member Engagement Manager

Role Description

We're looking for a Member Engagement Manager who doesn't think like a typical benefits hire. This role is equal parts marketer, content creator, designer, and idea machine. Your mission: get our clients' employees genuinely excited to engage with their LearnLux benefit. Your reach is global, so considering cultural nuances will be a differentiator on creating content that delivers an impact.

This is not a "send the quarterly email and call it a day" job. One week you might be launching an email campaign in Braze; the next, designing something creative that lands on thousands of desks; the next, dreaming up and implementing a strategy nobody in this industry has tried before. If it gets members to engage, it's in scope. Let's try something new.

This role is remote within the U.S. and reports to the Director of Member Marketing.

What you’ll do

• Build, launch, and optimize multi-channel engagement campaigns in Braze, including email, SMS, and direct mail, while maintaining campaign quality and performance.
• Partner with Client Success to develop, present, and gain buy-in for innovative member engagement strategies, tailoring campaigns to the needs of each client and employee population.
• Present campaign performance and data-driven recommendations to clients and internal stakeholders, using insights to optimize future campaigns and demonstrate impact.
• Partner with other team members within your team and across the organization to deliver solutions at scale.
• Create short-form and digital content that makes financial wellbeing feel approachable and fun.
• Own the creation of physical engagement materials; managing everything from brainstorming to delivery.
• Curate meaningful in-person and digital events with our clients to provide value and increase engagement.
• Partner with clients, their HR/benefits teams and/or consultants to tailor engagement strategies to each employee population.
• Experiment constantly by pitching and testing new ideas, learning from the data, and doubling down on what works.
• Bring a member-first lens to everything, serving as the voice that helps transform a benefits platform into something people genuinely want to use.

Qualifications

• 3-5 years of experience in marketing, content creation, community/member engagement, or a similar creative role, ideally having worked in the benefits industry.
• A maker mentality which can design graphics, edit short videos, and write punchy copy without waiting on a big team.
• Experience with marketing automation platforms (Braze preferred) and familiarity with design tools (ex. Canva, Figma, or Adobe Creative Suite).
• Endlessly creative using your backlog of ideas and the energy to actually ship them.
• Exceptional organizational skills with the ability to manage multiple campaigns across clients while simultaneously developing new materials and engagement strategies.
• Strong written and verbal communication skills, with the ability to build relationships with clients and confidently represent LearnLux to their employees.
• Familiarity with engagement metrics and email/campaign tools.

It would be great if you also

• Experience producing physical merch or print materials.

LearnLux is a fit for you if you

• Want to build the next generation of a program; this is a chance to substantially impact your career as well as the people your content will reach.
• Thrive in fast-moving environments and enjoy building in moments of change. We operate with urgency, and roles, priorities, and approaches evolve as we grow.
• Like wearing multiple hats and helping define the path forward. At LearnLux, roles evolve as we grow, and employees often help create clarity, structure, and direction where it didn’t previously exist.
• Take initiative and don’t wait to be asked. You see problems as opportunities and are comfortable stepping in to move work forward.
• Are energized by ambiguity and willing to make decisions with imperfect information. We learn quickly by doing, and pace is a competitive advantage for us.
• Enjoy being hands-on and owning work end to end. While strategic thinking matters, execution, follow-through, and accountability are what drive impact here.
• Are motivated by high standards and continuous improvement. As we hit new milestones, we intentionally raise the bar on quality, ownership, and outcomes.
• Value clear, frequent communication and collaboration. As a remote team, staying aligned through proactive communication is core to how we operate.

Benefits

• Remote-first company structure.
• Medical, dental, and vision.
• 401(k).
• Mental wellbeing (Talkspace).
• Financial wellbeing (LearnLux).
• Paid vacation and sick leave.
• Paid sabbatical after 5 years of service.
• A supportive, inclusive team culture.
• Opportunities for continuous learning and growth at a fast-growing startup at the cutting edge intersection of financial wellness and technology.

Closing

LearnLux strives to be an inclusive workplace and values learning from and engaging across different perspectives. Women, people of color, LGBTQIA+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply.

LearnLux is proud to be an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, color, national origin, age, religion, sex, gender, sexual orientation, gender identity, marital status, disability, or veteran status.

We are committed to fostering an environment that embraces diversity and inclusion and are seeking candidates from a variety of backgrounds, experiences, abilities, and perspectives to join our team. If you are interested in this opportunity but not sure if you fit this role, please apply and include a note to let us know of your interest. We’re excited to speak with you about joining our team!

Salary Range

$100,000 — $125,000 USD