Human Resources Associate

THE NEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT, INC.


975 KELLY STREET SUITE 401 BRONX, NEW YORK 10459-3477


Tel: View phone number on click.appcast.io Email: View email address on click.appcast.io


Job Title: Human Resources Associate

Department/Program: Human Resources / Administration
Reports To: Human Resources Consultant (or Designee)
FLSA Status: Full-Time / Exempt
Work Location: Bronx, NY (Hybrid)
Salary Range: $65K- $72K

About SHOPP:

Neighborhood Self-Help by Older Persons Project (SHOPP) enhances the strength and resilience of individuals, regardless of age or ability, through innovative programs and support services. SHOPP is committed to building vibrant communities where all individuals are empowered to lead fulfilling lives with meaningful connections and purpose, while serving diverse communities with dignity, respect, and cultural responsiveness.

Position Summary:

The HR Associate supports the day-to-day human resources operations of the agency, ensuring employees receive timely support while maintaining accurate documentation, HR system updates, onboarding/offboarding coordination, benefits administration, and compliance tracking. This role requires strong attention to detail, professionalism, confidentiality, and the ability to manage multiple HR priorities in a fast-paced nonprofit environment.

Essential Functions and Responsibilities:

The following duties are representative of the essential functions of this role and are not exhaustive.

Employee Support

• Respond to employee HR questions and issues as they arise, escalating to HR leadership and external HR consultant support (as needed).
• Identify recurring employee questions or issues and flag trends to HR Leadership and HR Consultant to inform policy clarification or training needs.
• Maintain accurate and up-to-date employee files and HR records daily.

Onboarding & Offboarding

• Post open positions and manage job advertisements in BambooHR.
• Create onboarding packets and process all new hire documentation including offer letters, forms, ID requests, and verification of completion/signatures.
• Coordinate benefits orientation and provide onboarding benefits information to new hires.
• Support offboarding processes including separation letters and deactivation across HR and benefit platforms (Paychex, BambooHR, Employee Navigator, PBS-FSA, Transit, etc.). Also, coordinate the return of the organization's property from former staff.
• Ensure onboarding and offboarding processes are executed consistently and in alignment with agency protocols and compliance requirements.
• Follow a check-list to track and complete all onboarding and offboarding procedures.

Benefits Administration

• Enroll eligible employees in benefit plans including health insurance, retirement, FSA/DCAP, and commuter benefits.
• Process benefit changes due to Qualified Life Events.
• Respond to employee benefit inquiries and assist with claims, issues, and follow-up.
• Monitor benefit compliance deadlines and complete required reports (ex: quarterly PCORI reporting).
• Maintain effective communication with the UHC representative and Employee Health & Benefits Broker.

Compliance & Timekeeping (BambooHR)

• Maintain documentation for leaves of absence, ADA accommodations, and related compliance matters.
• Manage Disability, FMLA, and PFL claim documentation and maintain communication with insurance representatives.
• Monitor timesheets and attendance records to ensure policy compliance.
• Track and approve PTO daily in BambooHR.
• Update employee (e.g. Activity Specialists) hours and leave time per pay period based on supervisors' input.
• Temporarily, update manager approval roles when supervisors are out (vacation, leave, etc.).

Workers' Compensation

• Provide guidance and required incident report packets to employees and supervisors.
• Complete the EFROI (incident report) submission online.
• Maintain communication with the workers compensation representative throughout open cases.
• Complete annual workers compensation audit requirements.
• Ensure timely and accurate reporting of incidents and maintain organized documentation of support compliance and audit readiness.

Retirement Plan Administration (Mutual of America)

• Manage employee retirement plan enrollment and payroll contribution coordination.
• Respond to employee plan questions and provide support for loans (MOA/MetLife).
• Support annual compliance testing and audit preparation.

Reporting & HR Administrative Support

• Manage Department of labor unemployment claims and maintain supporting documentation.
• Prepare employment verification letters upon request.
• Support Public Service Loan Forgiveness (PSLF) employment verification and related documentation.
• Support licensing and permit renewals for Older Adult Center (OAC) site locations.
• Maintain and manage HR systems and portals (BambooHR, Employee Navigator, Paychex, PBS, NYSIF, SSLIC).
• Work with insurance companies to ensure we maintain up to date certification for all funders and other appropriate parties.
• Maintain HR trackers for leave administrative to support visibility into key people, processes and maintain consistency of SHOPP policies.
• Other duties as assigned.

General Responsibilities

• Participate in supervision, team meetings, and organizational initiatives
• Maintain compliance with SHOPP personnel policies, procedures, and funder requirements
• Complete accurate and timely documentation, reporting, and administrative tasks
• Support program and organizational goals and meet established deadlines
• Demonstrate professionalism, accountability, and responsiveness in all aspects of work
• Work independently and collaboratively to support team and program success
• Demonstrate flexibility in supporting evolving program and organizational needs

Qualifications:

Required:

• Associate's or Bachelor's degree preferred (HR, Business, Public Administration, or related field).
• 2+ years of HR administration or benefits experience preferred.
• Strong knowledge of confidentiality and HR compliance practices, including documentation management and processing.
• Experience working in HRIS systems (BambooHR, Paychex, Employee Navigator preferred).
• Highly organized, detail-oriented, and responsive in communication.
• Strong judgement in handling sensitive and confidential information.
• HR compliance (leave administration, ADA tracking)
• Timekeeping/PTO monitoring.
• Strong customer service mindset.
• Professional discretion and confidentiality.

Core Competencies:

This role is evaluated based on the following competencies:

• Job Knowledge: Demonstrates understanding of role responsibilities, program requirements, and applicable systems.
• Collaboration & Teamwork: Works effectively with colleagues, partners, and community stakeholders.
• Efficiency & Effectiveness: Completes work accurately, timely, and contributes to productivity and process improvement.
• Mission & Vision Alignment: Demonstrates commitment to SHOPP's mission and integrates values into daily work.
• Problem Solving: Identifies challenges and implements thoughtful, practical solutions.
• Communication: Communicates clearly and professionally with internal and external stakeholders, demonstrating strong written, verbal, and active listening skills.

Physical and Work Environment Requirements:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to sit, stand, and move throughout the workday
• Ability to travel to SHOPP locations and community sites as required
• Ability to work in office, community, and field-based environments
• Ability to lift and carry items up to 5 pounds
• Ability to walk, climb stairs, and navigate various environments
• Ability to attend community events, including evenings and weekends
• Ability to work in varying weather conditions

Work Schedule and Travel:

• Typical work schedule: 9 a.m. to 5 p.m.
• Evening/weekend requirements (if applicable): occasional event attendance
• Travel between sites or community locations (when necessary)

Disclaimer:

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. SHOPP reserves the right to modify this job description at any time.

Background Check Notice:
All offers of employment are contingent upon the successful completion of a background check.

Equal Opportunity Employer:

SHOPP is an equal-opportunity employer that fosters a diverse, inclusive, and respectful workplace. Incentive Benefits: Commuter Benefits, Dental Insurance, Employee Discount, Flexible Spending Account, Health Insurance, Life Insurance, Paid Time Off,403(b) Retirement Plan, Vision insurance.