Accounts Manager

Accounts Manager

Do you want to join an organization that invests in you? At HealthTrust, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

The Account Manager is responsible for developing and nurturing long-term business partnerships with assigned members. Acts as liaison between members and our internal teams to ensure the timely and successful delivery of our solutions. Identifies savings opportunities on a regular basis and completes quarterly business reviews with assigned member(s). Works with Member Services team to support Account Director(s) and successful implementations of new members as needed. Serves as the primary resource for regular and ad-hoc data and reports. Effectively communicates analytical summaries to both internal and external customers.

Portfolio of assigned accounts may include facilities and systems (LTC, ASC, Hospitals, Behavioral Health) with contract spend up to $100M, or may be assigned as secondary support to a strategic account or strategic initiative.

Position may require travel up to 40%.

What you will do in this role:

• Assures excellent business partner engagement and satisfaction
• Achieves annual sales, retention and financial goals

Onboarding and Implementation:

• Helps orient new members to HealthTrust systems (electronic contract catalog, InSight, member website, etc.)
• Works with new members and vendor partners to facilitate contract access and conversions.
• Assists with membership rostering.

Planning:

• Prepares agendas and related data analytics for meetings and quarterly business reviews.
• Participates in territory sales planning.
• Participates in the development of member specific strategic business plans.

Analytics:

• Utilizes vendor reported data and member spend data (via InSight or distributors) to identify compliance opportunities.
• Generates custom reports for market share analysis, tier maximization, and conversion opportunities.
• Reformats data for member-facing presentations.

Sales and Account Management:

• Implements member-specific strategic business plans, driving successful results to goals. Completes regular updates of related activities in Salesforce customer relationship management (CRM) tool.
• Builds and strengthens customer relationships with proactive communications and timely follow up.
• Identifies and shares contract opportunities and facilitates timely contract activation.
• Serves as the Member Services liaison to resolve issues with suppliers, distributors, service-line partners and other as needed.
• Updates members on key program initiatives and strategic opportunities.
• Participates in member meetings and committees as requested.
• Operates within established budgets, acting as a good steward of company resources

What qualifications you will need:

• Bachelor's degree preferred.
• 3-5 years' work experience as a data, business, or financial analyst preferred.
• Hospital/ Healthcare experience preferred.
• Exposure and familiarity with multiple technology platforms preferred
• Working knowledge of healthcare industry, supply chain, GPOs
• Strong analytic skills- high proficiency with Excel
• Excellent communication skills
• Proven ability to successful manage multiple projects and timelines
• Confidence, poise under pressure, decisiveness- conveying an image that is consistent with the organizations' vision and values
• Passion for results- able to drive high standards for self; tenaciously working to meet or exceed challenging goals
• Driver's License in good standing

HealthTrust offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

In today's challenging business environment of cost pressures, supply disruptions, and workforce shortages, it is crucial for providers to efficiently manage expenses and enhance performance. HealthTrust, in collaboration with 1,800 hospitals and health systems, offers a specialized group purchasing organization (GPO) membership model designed to deliver immediate and sustainable cost savings. Their team of experts provides tailored value acceleration engagements to address specific needs, delivering unparalleled benefits. With nationwide purchasing power and a focus on overall spending management, HealthTrust offers unmatched pricing advantages on supplies, along with industry-leading benchmarks and best practices. The dedicated team is committed to guiding and implementing performance enhancements in cost, quality, and outcomes.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years. HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people." - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Accounts Manager opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.