Front Desk

Job Description

Job Description

Front Desk Agent:

PERFECT OPPORTUNITY FOR CUSTOMER SERVICE INDIVIDUALS OR THOSE LOOKING FOR A GREAT SOURCE OF SUPPLEMENTAL INCOME WITH TRAVEL REWARDS!

*Tuition Reimbursement for college students/adults going back to school*

*Employee Referral Program*

*Hilton Team Travel Rewards Program*

We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:  

• Greet guests and provide them with a warm welcome 
• Check-in and check-out guests efficiently and accurately 
• Answer phone calls and respond to inquiries in a timely manner 
• Assist guests with any requests or issues they may have during their stay 
• Provide information about hotel amenities, local attractions, and dining options 
• Handle cash transactions and maintain accurate records 
• Collaborate with other hotel departments to ensure guest satisfaction 
• Perform night audit duties as needed

Requirements:  

• Previous experience in a front desk or customer service role is preferred 
• Excellent phone etiquette and communication skills 
• Proficiency in using phone systems and hotel management software 
• Multilingual skills are a plus 
• Strong attention to detail and organizational skills 
• Ability to handle difficult situations with professionalism and empathy 
• Knowledge of hospitality industry practices and standards

Benefits:

• Hilton Team Member Travel Discount
• Tuition Assistance Program (NEW!)
• Employee Referral Program (NEW!)
• Vision/Dental Insurance and more!

If you are a motivated individual who thrives in a customer-oriented environment, we invite you to apply for the position of Front Desk Agent. Join our team and contribute to creating memorable experiences for our guests.