Operations Assistant

About Shepherd Electric Supply Since 1892, Shepherd Electric Supply has been the first call when complex, time-critical electrical challenges need to be solved and reliability truly matters. We move materials accurately and on time so contractors stay on schedule, projects stay on track, and customers never have to wonder if we’ll come through. Our success comes from people who take pride in doing things the right way — safely, accurately, and with care for teammates and customers alike. If you want to do work that matters at a company that notices, this is the place. Why This Role Matters Warehouse performance depends on more than movement - it depends on accuracy, documentation, communication, and follow-through. The Operations Assistant ensures that administrative precision supports frontline execution. When reports are accurate, fuel tax processes are handled correctly, and return or delivery concerns are addressed early, small issues don’t become costly problems. This role protects margin, strengthens customer trust, and supports leadership visibility. Compensation Details: The expected pay rate for this position is starting between $22.00 - $26.00 per hour, depending on experience Work Shift and Hours: Monday - Friday, 7:30am - 4:30pm Key Outcomes - Organized by what matters, not just what you do. Administrative Accuracy & Reporting Complete daily clerical tasks accurately so no rework is required Prepare and submit monthly inventory reports on time and error-free Maintain organized documentation that supports audit readiness Process & Compliance Execution Learn and manage the Fuel Tax agreement process correctly once trained Ensure documentation aligns with operational transactions Support inventory accuracy and compliance standards Shipping & Delivery Flow Load and unload trucks safely and efficiently to support daily outbound flow Organize and stage 2nd run deliveries to ensure route accuracy and timeliness Cover the shipping office when the manager is off to maintain operational continuity Customer Support & Communication Address return or delivery concerns promptly and professionally Communicate clearly with warehouse associates, drivers, and leadership Flag operational issues early before they compound Improvement & Flexibility Take ownership of special assignments from warehouse leadership Cross-train in additional operational processes to increase team flexibility Support improvements that increase efficiency, accuracy, or visibility What Success Looks Like - After 90 days, you and your supervisor should both be able to point to these markers: Reports and documentation are consistently accurate and submitted on time Fuel tax and compliance processes run without repeated corrections Customer return and delivery concerns are resolved without escalation Leaders trust that assigned administrative processes run without close supervision You proactively identify improvements instead of waiting for direction Who Thrives Here - This role is a strong fit if: You pay attention to details others overlook You’d rather prevent a problem than fix one later You are organized, steady, and reliable under pressure You communicate clearly and respectfully across departments You take ownership of your work without needing constant oversight Qualifications & Requirements High school diploma or equivalent required Warehouse experience preferred (3+ years is a plus, but attitude and reliability matter more) Ability to stand for extended periods and perform physical tasks including lifting up to 80 lbs. using proper technique Strong attention to detail and commitment to getting things right the first time Dependable attendance and a team-oriented mindset Ability to successfully complete pre-employment screening requirements This job description is intended to describe the general nature and level of work performed by individuals occupying this position of employment. It is not intended to be construed as an exhaustive list of all duties, responsibilities, and skill required of all individuals assigned to this job title. Management reserves the right to modify all or part of this job description at its discretion in order to meet location requirements, staffing levels, and/or any other needs of the business. All of the essential functions of the job, as defined by the Americans with Disabilities Act and/or equivalent state law, may not have been described. All requests for reasonable accommodation(s) will be reviewed and evaluated on a case-by-case basis. Why should you join Shepherd Electrical Supply? At Shepherd Electric Supply, excellence in service, pricing, and products has been our mission since 1892. As the oldest wholesale electrical distributor in the Baltimore/Washington area, we take pride in our exceptional customer service and extensive inventory. We have a rich history of partnering with industry leaders like Siemens and Eaton, and our commitment to quality and innovation has made us a trusted name in the industry. Join our team and be a part of our legacy! Apply now and find out what’s next for you. Equal Opportunity Employer/Vet/Disabled Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! At Shepherd Electric Supply, our people are the cornerstone of our success. We proudly have one of the most experienced, knowledgeable, and dedicated teams in the industry, spanning across sales, project management, wire cutting, shipping, and receiving, and our skilled drivers who ensure reliable next-day delivery. Serving customers throughout Maryland, Northern Virginia, Washington D.C., and Pennsylvania, we are committed to excellence in every aspect of our business. If you don't see a position that aligns with your skill set but believe you can be a valuable addition to our team, we invite you to "Introduce Yourself" at the top of this page and let us know how you can contribute to our continued growth.