Social Media Manager Job Description

Social Media Manager Job Description Template

Our company is looking for a Social Media Manager to join our team.

Responsibilities:

• Respond to customer service inquiries through the social media platforms in a timely, professional and courteous manner;
• Collaborate with Marketing, Sales and Product Development teams;
• Develop organic and paid social strategy and manage from budget through to execution;
• Reporting;
• Other duties as assigned;
• Strong attention to detail with grammar and spelling mistakes;
• Working with other departments within the organization on social strategy and execution, understanding and creating trend-based implementation plans;
• Identify and analyze issues, patterns and trends in player requests & product performance then escalate to the game team;
• Identify threats and opportunities in user-generated content surrounding the company. Report notable threats to management;
• Integrate with Strategy team on Audits, Strategy, and Integrated Campaigns;
• Compile reports for management showing results (ROI);
• Collaborating on content creation with the entire Communications department.

Requirements:

• Self-motivated, detail-oriented, and results-driven;
• Critical thinker and problem-solving skills;
• Great communication, presentation, and interpersonal skills;
• BS degree in Marketing or relevant field;
• 3-5 years of social media experience managing multiple products, ideally within a fast-paced tech start-up environment;
• A love of Hawaiian shirts;
• Excellent written and verbal communication skills with strong editing skills and attention to detail;
• Able to effectively lead a multi-platform strategy and implement flawless execution;
• 3 years’ experience in writing copy for social media platforms & communicating with online communities;
• Social media marketing experience;
• (Bonus) Strong interest in medicine, health, fitness, or sports;
• Analyze and interpret data to provide channel recommendations;
• 3+ years’ experience in social media management;
• Thrive working in a fast-paced and scaling organization;
• Experience live streaming or video streaming community content.