Member Services Coordinator Job Description Template
Our company is looking for a Member Services Coordinator to join our team.
Responsibilities:
- Manages member and guest enrollment in programs and events;
- Helps educate/train new staff members;
- Uses Point of Sales equipment and software for the membership database;
- Manages inbound communication, such as phone calls and messages, e-mails, and letters;
- Participates in marketing and in promoting membership growth and member participation in classes, events, and training;
- Exhibits a positive attitude at all times and upholds acac’s values of teamwork, customer service, and engagement;
- Performs the Essential Functions and Responsibilities as described (other duties may be assigned);
- Attends departmental meetings and any other meetings as requested;
- If unable to work, proactively seeks substitutes for shifts and immediately informs supervisor of the substitution;
- Helps with acac programs, special events, or activities outside department;
- Club cleanliness is an all-team responsibility; helps whenever necessary in any area of the club to keep club neat and clean;
- Reads, signs, and abides by the policies included in the Team Member Handbook;
- Checks acac email daily;
- Helps with Service Day;
- Parks in team member designated areas.
Requirements:
- Highly dependable and prompt;
- Current CPR, First Aid, and AED certifications a plus;
- High school diploma or GED required; some post high school education or training preferred;
- One year of relevant experience preferred;
- Strong computer and internet skills, including Microsoft Office suite;
- Excellent telephone skills;
- Strong organizational and time management skills;
- Point-of-sale (cash register) and credit or debit card processing skills;
- Helpful attitude and friendly demeanor;
- Exceptionally member service oriented with excellent customer service skills;
- Must be able to stand, move, walk, and bend for the duration of a shift;
- Experience handling money and operating cash registers/POS systems;
- Knowledgeable about ongoing acac programs and able to answer questions pertaining to programs and/or registration;
- Able to work varied shifts, including days, evenings, weekends, and holidays;
- Prior customer service experience highly desired.