Credit & Collections Analyst Job Description Template
Our company is looking for a Credit & Collections Analyst to join our team.
Responsibilities:
- Provide research and support for audit requirements;
- Setting credit limits for new and existing customers;
- Other duties as required;
- Work with colleagues in the Sales and Operations departments in order to research and resolve deductions and chargebacks;
- Follow through on “action items” and various projects assigned by direct supervisor;
- Be assertive yet sensitive using communication techniques in dealing with delinquent customers;
- Conduct daily collection calls and proactively monitor outstanding account receivables in accordance with the company’s collection process;
- Actively monitor and document customers whose aging becomes severe;
- Receive, review and resolve customer questions and issues regarding account balances in a courteous manner;
- Participate in special projects and perform other activities as needed;
- Complete various projects as requested;
- Work with Billing Team to resolve systemic billing process issues, and contribute to continuous process improvement;
- Provide collection progress updates;
- Distribute monthly client AR statements. Reconcile AR records to client records (invoices, payments, credits, etc), as needed;
- Assist in developing cash receipts forecast based on client collection activity.
Requirements:
- Ability to lead, build and motivate accounts receivable team per company policies and procedures;
- Providing the highest level of customer service is of utmost importance to you;
- A minimum of 2 years Credit and Collections experience preferred;
- Ability to work under pressure and perform tasks as required;
- You have a positive attitude and are motivated to do the best work possible;
- High attention to detail and ability to manage tasks simultaneously;
- Bachelor’s degree in Accounting or Finance preferred;
- Knowledge of and ability to apply accounting principles and procedures;
- Excellent teamwork skills and capable of working independently;
- You have strong written and verbal communication skills and are able to interact in a positive and professional manner at all times;
- Understanding of basic accounting processes;
- Ability to compose letters, e-mails and faxes pertaining to issues with customers;
- Ability to interpret, comprehend, and independently execute with high levels of accuracy work instructions;
- Excellent customer service and interpersonal skills, superior telephone etiquette;
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.