Service Writer Advisor Job Description Template
Our company is looking for a Service Writer Advisor to join our team.
Responsibilities:
- Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems;
- Ensures that required documentation is complete and is in compliance with regulations and standards;
- Checks vehicle maintenance records;
- Prints warranty;
- Greets customers upon arrival;
- Demonstrate behaviors consistent with the Company’s Values in all interactions with customers, coworkers and vendors;
- Complies with and enforces all safety policies and procedures;
- Enters RO into service database system and sends to Estimator and Dispatcher;
- Product knowledge & safety;
- Helps educate/train new staff members;
- Prepare repair orders (RO) by describing symptoms, problems and causes discovered, as well as repairs and services required;
- Issues sublet purchase order numbers;
- Follow all company policies and procedures;
- Closes jobs;
- Estimating costs and labor times for jobs.
Requirements:
- Able to drive both automatic and standard-transmission vehicles;
- Pleasant/friendly demeanor and an outgoing personality;
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff;
- A desire to work in a commission, performance-based, environment;
- Ability to work well in a process driven environment;
- Unrestricted driver’s license and clean driving record;
- Strong organizational and time management skills;
- Professional appearance and work ethic;
- Broad scope of truck mechanical, electrical, and technical experience;
- Strong knowledge of trucks and parts;
- Motivated, self-starter;
- 2+ years’ Service Advisor experience (Truck Repair Facility/dealership Preferred);
- Bilingual is a plus;
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress;
- Willingness to learn.