Automotive Service Advisor Job Description Template
Our company is looking for a Automotive Service Advisor to join our team.
Responsibilities:
- Ensure the daily inventory of technicians’ time is consistently sold to service customers;
- Collaborate with upper management to make service department hiring and discipline decisions;
- Maintain good working relationship with factory(s) and foster positive employee relations;
- Set schedules and assigns tasks to service department employees;
- Write repair orders;
- Explain all service options to customers including time and cost estimates;
- Consult with mechanics regarding appropriate service options;
- Meets/greets customers in person or on phone;
- Maintains documentation, including PO, invoices, work orders, reports, etc;
- Takes ownership and accepts accountability for delivering outstanding service levels;
- Looking for our next team member for our Mandarin location;
- Giving approval, keying repairs, process invoices for payment;
- Ability to work efficiently in a fast-paced environment, and to maintain a calm and consistent demeanor at all times;
- Schedules appointments, answers phones and collects funds for services performed;
- Handle customer issues including warranty-related and escalated issues.
Requirements:
- Able to work with little supervision;
- Valid driver’s license;
- Ability to communicate professionally and effectively in person, via the phone and via email with customers;
- Above average customer service and communication skills;
- Automotive industry experience preferred;
- Verifiable customer service performance record and/or training required;
- Must have computer proficiency;
- Be ready to show us your results;
- Team player who is driven to succeed;
- Must currently reside in the location of the position;
- Must be a US Citizen;
- Past experience as an automotive technician;
- Must have an unrestricted driver’s license and clean driving record;
- Computer knowledge and use: Word, Outlook, general keyboard/typing skills, pone skills;
- Ability to take ownership of work and multitask in a fast-paced environment.