Customer Care Advocate Job Description Template
Our company is looking for a Customer Care Advocate to join our team.
Responsibilities:
- Work with appropriate internal and external partners;
- Process complaints and research issues.
Requirements:
- Completed training on all parts of scheduling unit;
- Assist with tasks assigned by management that require advanced problem-solving skills;
- Takes accountability and ownership of issues and resolution with minimal supervision;
- Ability to efficiently resolve complex & escalated issues with minimal direction;
- OR Move to & complete training for Commercial Unit;
- There is no level III option for these two units. Must move to Commercial unit to continue level progression;
- Self-sufficient in resolving complex & escalated issues;
- Demonstrates global thinking and takes initiative to recognize opportunities within the team;
- Provide mentoring and support to new hires and peer group;
- Conversational, patient and confident, with a positive attitude;
- Ability to stay composed and objective;
- Strong listening/comprehension skills;
- Ability to multi-task in a call center environment;
- Positive and professional attitude;
- Proficient in Microsoft Office applications.