Senior UX Researcher

Senior UX Researcher Job Description Template

Our company is looking for a Senior UX Researcher to join our team.

Responsibilities:

  • Help shape the long term vision and experience for the platform;
  • Coach and mentor others;
  • Plan and facilitate design workshops and UX training sessions with cross-functional stakeholders and customers;
  • Partner with our VoC team bridging product, marketing, and operations;
  • Build and scale an internal research repository and research toolkit;
  • Manage engagements with external research and design firms;
  • Plan, manage and execute UX studies that address user attitudes and behavior;
  • Present research plans to PARC’s Institutional Review Board for approval;
  • Organize all research documents, including subject recordings, testing plans, notes, and outcomes into a research archive;
  • Creatively communicate results and deliver high-quality research reports and deliverables;
  • Clarify and align the research needs of key stakeholders and suggest new methods to get at key research objectives;
  • Conduct on-site, remote, and in-field interviews with current and prospective customers;
  • Propose and initiate self-driven research inquiry based on a detailed understanding of our current products, users, and customers;
  • Identify design and product work that need research and develop detailed plans to support all required research activities;
  • Develop and promote consistent research methods within the product organization and across GoGuardian.

Requirements:

  • Comfortable communicating with C-level executives;
  • Self-directed and takes initiative;
  • B2B experience;
  • 4+ years of conducting commercial UX research;
  • Experience mentoring or managing small teams is strongly desired;
  • office and workplace practices;
  • Propose improvements to enhance customer experience and usability across all digital platforms;
  • Command of a broad set of qualitative and quantitative user research methods;
  • Ability to work with video a plus but not mandatory;
  • Work closely with Content Strategist on SEO and readability best practices;
  • Design Sprint or other group brainstorming facilitation expertise (preferred);
  • Experience working in multi-cultural or cross-cultural contexts;
  • Excellent project management skills (scheduling, organizing, risk management, problem-solving);
  • Active listening, observation, and analytical skills;
  • Qualitative and Quantitative Research: Deliver UX research standards and drive adoption across the organization.