Business Analyst III Job Description Template
Our company is looking for a Business Analyst III to join our team.
Responsibilities:
- Track and report on monthly, quarterly and yearly metrics of Finance applications using ServiceNow;
- Working with vendors, IT and lines of business partners to coordinate solution needs;
- Develop processes and training to support services;
- Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs;
- Manages user notification of system incidents;
- Lead efforts to improve, automate and align with current processes to deliver world class support to our internal users;
- Participate in meetings with IT partners, lines of business, and vendors;
- Perform and document root cause analysis;
- Leading support team to assess and remediate production application issues;
- Educates the IT organization on the direction of the business;
- Possesses expertise in corporate processes and systems;
- Monitoring, troubleshooting and implementing automated job processing;
- Business and technical requirements Facilitation/understanding able to facilitate a requirements session;
- Supporting exciting, industry leading Oracle Cloud technologies;
- Partner with stakeholders to identify, curate, and maintain a catalogue of services, process designs, and runbooks.
Requirements:
- Strong background in business process analysis, data modeling and ability to proactively identify, manage, and correct data quality issues;
- Desire to be hands-on and in the field, guiding teams in creating the best solution and ensuring the success of that solution;
- Experience and knowledge of API, SOA, ESB concept and tools;
- Excellent team player able to work with virtual and global cross functional teams;
- Strong background, hands-on experience with databases and using SQL tools like toad, and SQLplus for data analysis and validating test results;
- Experience with leading technologies and platforms, such as Salesforce, Workday, Coupa, Concur, Oracle Financials, etc;
- Experience with Use Case modeling and Agile development methodology;
- 6+ years relevant work experience in IT operations or related field;
- Excellent communication skills with the ability to work with technical/non-technical audiences at all levels of the organization;
- Strong business acumen with experience in operations, analysis and project management;
- ITIL v3 Foundation preferred;
- Translate high-level business requirements into functional specifications for input into application activities;
- Knowledge of IT Service Management best practices and ITIL frameworks;
- Experience in technology and IT operations;
- Demonstrated customer service experience and/or strong interpersonal skills.