Member Services Coordinator

Member Services Coordinator Job Description Template

Our company is looking for a Member Services Coordinator to join our team.

Responsibilities:

  • Manages member and guest enrollment in programs and events;
  • Helps educate/train new staff members;
  • Uses Point of Sales equipment and software for the membership database;
  • Manages inbound communication, such as phone calls and messages, e-mails, and letters;
  • Participates in marketing and in promoting membership growth and member participation in classes, events, and training;
  • Exhibits a positive attitude at all times and upholds acac’s values of teamwork, customer service, and engagement;
  • Performs the Essential Functions and Responsibilities as described (other duties may be assigned);
  • Attends departmental meetings and any other meetings as requested;
  • If unable to work, proactively seeks substitutes for shifts and immediately informs supervisor of the substitution;
  • Helps with acac programs, special events, or activities outside department;
  • Club cleanliness is an all-team responsibility; helps whenever necessary in any area of the club to keep club neat and clean;
  • Reads, signs, and abides by the policies included in the Team Member Handbook;
  • Checks acac email daily;
  • Helps with Service Day;
  • Parks in team member designated areas.

Requirements:

  • Highly dependable and prompt;
  • Current CPR, First Aid, and AED certifications a plus;
  • High school diploma or GED required; some post high school education or training preferred;
  • One year of relevant experience preferred;
  • Strong computer and internet skills, including Microsoft Office suite;
  • Excellent telephone skills;
  • Strong organizational and time management skills;
  • Point-of-sale (cash register) and credit or debit card processing skills;
  • Helpful attitude and friendly demeanor;
  • Exceptionally member service oriented with excellent customer service skills;
  • Must be able to stand, move, walk, and bend for the duration of a shift;
  • Experience handling money and operating cash registers/POS systems;
  • Knowledgeable about ongoing acac programs and able to answer questions pertaining to programs and/or registration;
  • Able to work varied shifts, including days, evenings, weekends, and holidays;
  • Prior customer service experience highly desired.