Scheduling Specialist Job Description Template
Our company is looking for a Scheduling Specialist to join our team.
Responsibilities:
- Oversee online appointments;
- Oversee multiple phone lines, answering and directing calls;
- Make appointments for several doctors in multiple offices;
- Keep an updated patient information database;
- Help patients navigate insurance information;
- Coordinate the compiling of patient records to facilitate patient rounds and quality assurance matters;
- Monitor accuracy of scheduled orders coming through Centralized Scheduling;
- Serve as Liaison for Centralized Scheduling. Assures that improvement measurements are implemented;
- Maintains communication for all system issues, scheduling concerns and communication while working through all revenue cycle requirements;
- Support scheduling of radiation oncology appointments;
- Coordinates ordering needed supplies for department;
- HIPAA Standards and Regulatory Requirements are followed and adhered to;
- Appropriately and accurately collects and enters required information for scheduling patients and completes the check in if applicable;
- Handles confidential information on a daily basis and maintains HIPPA compliance;
- Obtains insurance authorizations as needed.
Requirements:
- Interpersonal skills- Coordinator’s should be comfortable interacting with people, even in stressful situations;
- Communication skills. Coordinator’s must speak and write clearly so that others may understand them;
- Must show a passion for healthcare;
- Must be able to multitask;
- Prefer one to three years of prior healthcare or call center experience;
- Should possess great communication skills;
- Bilingual in Spanish;
- Professional appearance a must;
- AA or BA/BS degree preferable;
- Occasional in-city travel;
- Must be self-motivated and detail-oriented.