IT Help Desk Specialist Job Description Template
Our company is looking for a IT Help Desk Specialist to join our team.
Responsibilities:
- Connect video teleconferencing calls between university and other sites;
- Reset student and user passwords when users become locked out;
- Provide technical support and troubleshooting for software applications loaded on desktop and laptop computers;
- Managing ticketing system ServiceNow, based on ITIL to fulfill user requests or problems;
- Troubleshoot computer related problems with users;
- Answer phones and emails in a timely manner – be responsive;
- Interact with students, faculty, and colleagues over the phone and in person;
- Screen, refer and diagnose internal/external inquiries and work requests as they relate to support of related systems;
- Archive user data on external media for backups;
- Participates in special projects as required;
- Work with OS X computers, diagnosing and troubleshooting issues;
- Coordinate with home office on testing software for upgrade roll out;
- Keep inventory of hardware assets;
- Image computers using PXE imaging over the network;
- Provide phone and help desk support for local and off-site users.
Requirements:
- Experience with OS X Computers and IOS devices;
- Great communication and organizational skills;
- Ability to work Monday through Friday, 8AM – 5PM (Must be able to stay late on occasion for special events);
- Must have attest 1 year experience in help desk role or related.