NOC Systems Engineer Job Description Template
Our company is looking for a NOC Systems Engineer to join our team.
Responsibilities:
- Perform Patch management on Server Infrastructure (Windows Servers, VMware Servers, Linux Servers, etc.);
- Troubleshoot Exchange Environments, 2010/13;
- Perform and verify backups and restorations on Servers and Applications;
- Respond to client’s requested within SLAs (Service Level Agreements) and strictly follow the incident process flow;
- Interface with high-profile clients on a daily basis, thus requiring the highest level of presentation, communications and professionalism;
- Assess and identify appropriate solutions to be integrated into the systems operation and make recommendations for implementation and troubleshooting;
- Stay up to date with current security vulnerabilities and patches on Windows Servers;
- Help identify recurring system performance issues;
- Manage and maintain monitoring and alerting systems;
- Maintain detailed notes within ticketing systems on all issue resolution activities;
- Work directly with other NSOC Analysts and Engineering resources for issue resolution;
- Implement and maintain all aspects of our clients’ technology, including installation and upgrades, new infrastructure build outs and relocations;
- Interface with field personnel to verify repairs and testing systems;
- Provide performance reporting on covered devices;
- Implement and maintain all aspects of our clients’ technology, including installation and upgrades, new infrastructure buildouts and relocations.
Requirements:
- Excellent written and verbal communication skills with focus on customer satisfaction;
- Ability to multi-task as necessary;
- Ability to prioritize tasks;
- Strong problem-solving skills with an emphasis on quick problem resolution;
- Excellent Interpersonal Skills (develop and maintain strong working relationships);
- Attentive and detailed oriented;
- Proactive approach and good troubleshooting techniques;
- Customer service skills;
- Strong communication skills;
- Strong organizational skills;
- Strong work ethic.