Operations Support Coordinator

Operations Support Coordinator Job Description Template

Our company is looking for a Operations Support Coordinator to join our team.


  • Provide administrative support as needed, answering telephones, and resolving a wide range of administrative issues, processes and inquiries;
  • With strict confidentiality, maintain employee records, track schedule for performance reviews and annual salary adjustments, etc;
  • Entering and tracking IT requests for WebForm Development and other integration issues;
  • Maintaining and updating the above mentioned records, as needed;
  • Communicating with internal and external stakeholders in order to accomplish various tasks;
  • Serve as Receptionist for the Company, as needed, welcoming and signing in visitors, directing deliveries, etc;
  • Undertake miscellaneous projects as required by management;
  • Record creation within NetSuite, such as Sales Orders, Purchase Orders, Return Merchandise Authorization and Field Service Orders;
  • Initial Project Setup, and assist with site scheduling and/or technician scheduling and payment;
  • Following up with customers to facilitate payment for services;
  • Tracking project inventory and inbound vendor orders;
  • Prepare/track purchase orders, letters of credit, order office and lab supplies, obtaining quotes for various goods and services;
  • Serve as Plan Administrator for all employee benefits (Medical, Dental), tracking enrollment, coordinating 401K and annual renewals, etc;
  • Assist in collecting and communicating invoicing details to the billing team;
  • Tracking outbound inventory.


  • Must have good verbal and written communication skills;
  • Experience in a customer service environment with high telephone contact;
  • Understanding and practical application of various software applications, including MS Office Suite and NetSuite (NetSuite experience a plus);
  • Background in Retail, Hospitality or Restaurant experience is a strong plus;
  • Good communication skills a must (oral, written) and ability to work across departments;
  • Two (2) plus years of experience in performing similar functions;
  • Must possess good overall computer skills;
  • Must have working understanding of MS Excel, PowerPoint and Word;
  • One (1) plus years of experience in QuickBooks required.