Senior Scrum Master Job Description Template
Our company is looking for a Senior Scrum Master to join our team.
Responsibilities:
- Be an expert in estimation and planning techniques;
- Being the coach and driver of the requisite ALM tool for the scrum team;
- Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution;
- You work closely with Wahoo’s Country Manager DACH to help the existing network of retailers increase sales and brand awareness;
- The development of new or upgraded products and services;
- Maintaining relevant metrics that help the team see how they are doing;
- Improve in-store presence of Wahoo products through enhanced merchandising and increased product distribution;
- Agree targets with customers, tracking regularly and holding owners to account, and putting in place any corrective actions;
- Facilitates planning, team learning in the form of reviews and retrospectives;
- Receive against TOs in NetSuite by creating Item Fulfillment (IF) and Item Receipts (IR);
- Support our Wahoo specialist retail partners in the areas of marketing, technical support and sales;
- Support the finance team in Atlanta ensuring accounts are current and within terms and when necessary helping effect payment;
- Manage Vendor export documentation and ensure they are provided to Flexport timely;
- Strengthening the presence of the team as an Agile center of excellence. Actively contributing to the organization Agile Community;
- Update Wahoo Staff with reports of shipment delays, missed connections, and/or delivery appointments.
Requirements:
- Experience leading change and advocating for modern agile software development and organizational practices;
- Strong ability to problem solve and prioritize;
- Excellent time management and follow-up skills;
- Exceptional Customer Service Skills; pleasant, patient, and friendly attitude; plays well with others;
- Has “thick skin” and can handle complaints and unpleasant customers;
- Experience in software and/or platform product development utilizing the Agile methodology is required;
- Development experience or a technical background;
- Ability to lead dynamic, energized and highly creative multi-discipline high-performance work teams;
- Knowledge of responsive design concepts and best practices of UX/UI design and development as it pertains to eCommerce;
- Working knowledge of Systems Development Lifecycle and Project Management Lifecycle;
- Agile Leadership skills with an ability to lead by example and challenge command and control behaviors;
- Must be collaborative in driving decisions;
- Thorough understanding of the software development lifecycle;
- Strong knowledge of and experience in iteration/sprint-based development is required;
- Knowledge of and ability to facilitate Backlog grooming.