Technical Support Coordinator

Technical Support Coordinator Job Description Template

Our company is looking for a Technical Support Coordinator to join our team.

Responsibilities:

  • Maintain professional attitude and appearance;
  • Performs other related duties as assigned;
  • Troubleshoot and resolve technical problems for In-house and Remote employees;
  • Coordinate with the Technical Support Center during network outages and interruptions;
  • Respond to assigned tickets and requests;
  • Utilize real-time call center monitoring software to observe technical impact to employee performance;
  • Maintain a regular and reliable level of attendance and punctuality;
  • Ensure technical support policies and procedures are documented and adhered to, based on management direction;
  • Maintain consistent communication within the department, as well as impacted Operational Groups;
  • Prepare reports as necessary for Operational Management staff.

Requirements:

  • Must be at least 18 years old;
  • Must currently reside in the St. Louis metropolitan area in MO;
  • Highschool Diploma or GED required;
  • Must not require work authorization sponsorship from our company for an employment-based work permit or other work authorization document;
  • Must be able to work an 8 hour per day schedule between the hours of 5am – 11pm, Sunday through Saturday, 5 days a week;
  • Minimum of 1 year of related Workforce Management/IT/Technical experience required;
  • Minimal travel may be required for meetings and training;
  • Intermediate or advanced expertise in Microsoft Office Applications (Excel, Word, and Outlook).