Network Operations Engineer Job Description Template
Our company is looking for a Network Operations Engineer to join our team.
Responsibilities:
- Performing fault isolation, triaging, and repairing network events to ensure the health of our network;
- Managing Trouble Tickets, Outage communications, and process escalations for internal and external customers;
- Generating, driving, and updating Trouble Tickets via internal ticketing system;
- Handling phone calls to respond to network alarms and events for proactive network monitoring;
- Enhance automation through scripting and robotics process automation (RPA) to improve team functions and efficiency;
- Maintain infrastructure monitoring system, perform daily audit and checks;
- Root cause analysis of system/network incident and provide resolution;
- Participate in on-call rotation to support off-hours;
- Leverage automation tools to support deployment and maintenance of network and system settings in scale;
- Incident response/resolving outages while maintaining communication with other team members and stakeholders;
- Perform hardware troubleshooting and RMA;
- Ensure efficient delivery of contract capabilities using industry standards and repeatable processes;
- Mitigate risks, control costs and schedule variance, and effectively manages large scale, integrated projects;
- Provide technical support for the design, implementation, and integration of network changes and sustainment;
- Perform various complex software development tasks.
Requirements:
- Experience with ports and protocols;
- MPLS configuration, troubleshooting, and design experience;
- IPSEC configuration, troubleshooting, and design experience;
- Currently possess DoD 8750 certification at IAT level II, Security+ CE or CCNA Security;
- Experience troubleshooting and configuring IP networks using at least one of the following routing methods: BGP, ISIS or OSPF, Static routing;
- Currently possess an active Top Secret security clearance or higher;
- IPv6 configuration, troubleshooting, and design experience;
- Crypto configuration, troubleshooting, and design experience;
- Knowledge of local area network technologies and layer 2 network topologies;
- Extensive network integration experience for a variety of network protocol standards;
- Familiarization of DOD regulations and directives;
- Currently possess DoD 8750 certification at IAT level II/IT I level, Security+ CE or CCNA Security;
- Currently possess an active Top Secret/SCI security clearance;
- Layer 2/3 VPN and Firewall knowledge and experience;
- Physical cable plant and wiring experience.