The Host monitors guests needs and the workflow of the restaurant and seats customers accordingly. Responsible for greeting customers in a friendly manner and escorting guests to tables. Being a Host updates the reservation book and takes advance reservations. Opens and closes sections with the increase or decrease in the volume of guests. In addition, Host may require a high school diploma or its equivalent. Typically reports to a supervisor or manager. Being a Host may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area.
Host Job Description Template
Our company is looking for a Host to join our team.
Responsibilities:
- Engaging in friendly conversation as you suggest new menu items, process payments, make correct change and help with the beverage orders for guests;
- Exhibiting a familiarity with daily menus;
- Checking-in, storing, securing, and retrieving outerwear and assorted personal belongings for guests;
- Speaking clearly and persuasively in positive or negative situations and responding well to questions;
- Maintaining Spacious equipment in a neat and organized manner so it is acceptable for our restaurant partners and usable for our members;
- Answering telephones and directing calls where necessary;
- Practice safe food handling procedures at all times;
- Wow guests with timely and courteous greeting and seating of guests following Sessions Host procedures;
- Welcoming all members and guests to Spacious while creating a warm and hospitable environment;
- Greeting guests as they enter, and putting them on a waiting list as necessary;
- assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of guests;
- Dress in appropriate attire and maintain clean, professional appearance throughout the shift;
- Knowledge to properly and consistently maintain the space;
- Providing guests with menus and answering any initial questions;
- Engaging with guests to ensure they’re happy with food and service.
Requirements:
- Maintaining a well-groomed appearance (“having a plan”);
- Practicing all general safety & sanitation standards;
- Following all uniform guidelines;
- Recycling products, where possible;
- Remaining calm in a hectic, fast-paced atmosphere;
- Ability to work in a standing position for an entire shift;
- 2+ years of hosting or customer service experience;
- Ability to communicate effectively and professionally with team and guests;
- Requires walking / standing; lifting, stooping, forward bending, crouching and sitting;
- Availability to work onsite with a flexible schedule often including evenings and weekends;
- Basic Computer skills;
- No criminal history Comfort with Positouch a plus Neat, well-groomed appearance;
- Ability to lift up to 50 pounds;
- 100% — Stands during entire shift;
- Adaptable to change.