Computer Technician Job Description Template
Our company is looking for a Computer Technician to join our team.
Responsibilities:
- Install and service software and hardware;
- Create and manage documentation of resolved issues;
- Assist with and resolve system errors;
- Complete the installation and relocation of computers and peripherals;
- Ensure the use of manufacturer and security best practices;
- Sell Boost Mobile Phones and accessories;
- Provide departmental project support;
- Diagnose and perform remedial actions to provide resolution for assigned service requests;
- Upload products to our website;
- Work with vendors on warranty system repairs as well as new technology implementations;
- Work on-call shifts on a rotational schedule to provide urgent after-hours support for customers in support of University systems;
- Adhere to hardware and software inventory policies and procedures;
- Maintain compliance with established security, hardware replacement cycles, and software licensing on all university-owned computers;
- Work collaboratively with other teams and individuals within ITS;
- Engage in professional development, continuous learning, and improvement.
Requirements:
- Ability to manage time effectively;
- Experience working as a computer technician;
- Great knowledge of computer security;
- Strong attention to detail;
- CompTIA A+ certification desired;
- Experience installing and maintaining computer software and peripherals;
- Strong technical knowledge of computer hardware and related troubleshooting and repair;
- Must have transportation;
- Available for infrequent travel to technical conferences and PLNU regional centers;
- Understanding of and commitment to the spiritual mission of the university;
- Strong in Adobe Photoshop;
- Current Apple and/or Microsoft certifications strongly desired;
- Adept in re-writing product descriptions;
- Excellent written and verbal communication skills required;
- Excellent customer service and interpersonal skills required.