Automotive Service Advisor / Service Writer Job Description Template
Our company is looking for a Automotive Service Advisor / Service Writer to join our team.
Responsibilities:
- Drive manual transmission vehicles;
- Using a keyboard and mouse several times daily;
- Using a standard handset phone several times daily;
- Being on your feet for the majority of the workday (standing, walking, etc);
- Keeping a brisk work pace in a high-volume environment;
- Insure that all work is performed to proper specifications and within time promised;
- Communicate on the phone in a clear, professional manner;
- Greet every customer that enters our facility with hospitality and the highest level of respect;
- Greet every customer that enters our facility with hospitality and respect;
- Directs, coordinates, and participates in performing customer service activities;
- Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand;
- Present the best solution to properly repair our customer’s vehicle;
- Consistently and effectively sell our services without jeopardizing honesty and integrity;
- Manage the store’s workflow in an effective and efficient manner;
- Directs, coordinates, and participates in performing customer service activities as dictated by work load.
Requirements:
- Occasionally lifting and carrying objects over 50 lbs;
- Keeping a brisk work pace in a high-volume environment;
- Using a keyboard and mouse several times daily;
- Using a standard handset phone several times daily;
- Driving manual transmission vehicles;
- Being on your feet for the majority of the workday (standing, walking, etc);
- must have experience building and presenting auto repair tickets;
- experience resourcing parts;
- must have prior automotive experience (3+ years);
- RO Writer experience (Preferred but not required);
- good phone and personal communication skills.