Client Delivery Manager

Client Delivery Manager Job Description Template

Our company is looking for a Client Delivery Manager to join our team.

Responsibilities:

  • Ensure project issues are tracked, managed, communicated and resolved;
  • Conduct documentation and solution audits to ensure all requirements are in place;
  • Coordinating communication during any events that are service impacting to the client and internal staff;
  • Other duties as assigned;
  • Some travel may be required.

Requirements:

  • Ability to work in a fast-paced environment with multiple projects under tight deadlines with a can-do attitude;
  • A deep understanding of project management, technology and workflow;
  • Working knowledge of project management and strong time management skills are required;
  • Possess strong interpersonal client service and communications skills (written and oral) are required, for both internal and client facing matters;
  • Strong personal drive for ensuring client success with a proactive focus;
  • Must be capable of dealing confidently and professionally at the executive level with Clients;
  • Strong background in a dynamic, problem solving, client service environment;
  • Flexibility, integrity and creative analytical problem-solving skills;
  • Ability to maturely lead and direct technical staff through crisis and escalated situations.