Solutions Delivery Manager

Solutions Delivery Manager Job Description Template

Our company is looking for a Solutions Delivery Manager to join our team.

Responsibilities:

  • Create and conduct team member and customer solution onboarding materials and training;
  • Translate customer use cases feedback into program / technical requirements;
  • Continuously set and manage external and internal customer expectations;
  • Lead customer implementation and support activities;
  • Manage day-to-day project operations;
  • Serve as the initial point of contact for customer TransVoyant questions;
  • Properly document, communicate and enforce project deliverables, roles, milestones and timelines.

Requirements:

  • Exceptional written communication, public speaking and interpersonal skills for both technical and executive end audiences;
  • Bachelor’s degree in supply chain, logistics, computer science, business or related field;
  • Knowledge of Supply Chain vertical;
  • 5+ years of project management or customer success experience, preferably in a SaaS / technical environment;
  • Ability to manage multiple priorities and adapt in a fast-changing environment.