Technical Delivery Manager Job Description Template
Our company is looking for a Technical Delivery Manager to join our team.
Responsibilities:
- Drives and is responsible for billable utilization goals;
- Generates an inclusive workgroup environment, which encouraged cross-group collaboration;
- Drives technical and professional role readiness across their team;
- The TDM Drives customer satisfaction and services revenue through delivery resource development, direction and guidance;
- Conducts performance management, including coaching, assessing resource impact, rewarding, and disciplining;
- Participates in Area/Sub resource and capacity planning processes, use insights to re-skill or adjust resource levels;
- Maintains employee/team readiness by completing all required training and/or certifications;
- Recognizes and develops team members’ strengths, aligned to capability needs, resulting in strong delivery results;
- Demonstrates and drives valuable customer partner interactions;
- Consistently achieves and frequently surpasses personal and team goals from quarter to quarter;
- Consistently manages areas of fiscal responsibility, staying within budget, and effectively staffing, and managing resources;
- Communicates vision, business direction, & workgroup core priorities.
Requirements:
- Client Relationship Management;
- 7+ years’ of industry, support or management consulting experience;
- Cross Group Collaboration;
- Strong Communication Skills;
- Strong interpersonal, presentation and communications skills. Competencies;
- Prior people management experience in Consulting or Support teams;
- Strong Leadership;
- Experience with managing critical and complex customer situations or incidents;
- Operational Control (operating and budgeted expense);
- Strong service delivery, time, project and priority management skills;
- Resource Allocation (headcount and staffing plans).