Client Solutions Director

Client Solutions Director Job Description Template

Our company is looking for a Client Solutions Director to join our team.

Responsibilities:

  • Identifies and implements training needs to improve patient satisfaction and HCAHPS;
  • Lead the design process for program solutions, including program modeling and pro forma development when required;
  • Pursues current innovative information and serves as a resource for national best practices and benchmarks;
  • Execute and recommend improvements to Summerhill’s established solution and proposal development processes;
  • Leads Patient Flow Redesign projects utilizing LEAN for Healthcare methodology;
  • Follow all internal policies necessary for proposal submission including budgets, contracts and program design risk assessment;
  • Evaluate RFPs identified for response that are relevant and aligned with Summerhill’s Annual Business Plan;
  • Acts as a resource to the Nurse Manager and Medical Director providing input into operational, staffing and productivity issues;
  • Work with Sales to ensure Summerhill’s CRM system is accurate and up to date with all known opportunities;
  • Lead the strategy, coordination, research and writing of high quality and timely RFP responses and sole sourced opportunity proposals;
  • Assists with monitoring and improvement of Core Measures;
  • Assists with research, planning, and the implementation of new services and special projects;
  • Evaluates facility needs and creates action plans to improve operational and clinical performance;
  • Support regional business development strategies related to nurse leader networking and outreach.

Requirements:

  • Base salary commensurate with experience;
  • Strong technical writing skills;
  • Bachelor’s Degree in a Technical or Engineering Field;
  • Ability to manage direct reports, as well as colleagues and peers when required for proposal development;
  • Program modeling and design experience;
  • Commission paid on assigned opportunities that are won;
  • Ability to meet very tight deadlines while keeping other initiatives on track;
  • Assists with monitoring and improvement of Core Measures;
  • Support regional business development strategies related to nurse leader networking and outreach;
  • Evaluates facility needs and creates action plans to improve operational and clinical performance;
  • Assists with research, planning, and the implementation of new services and special projects;
  • Leads Patient Flow Redesign projects utilizing LEAN for Healthcare methodology;
  • Acts as a resource to the Nurse Manager and Medical Director providing input into operational, staffing and productivity issues;
  • Pursues current innovative information and serves as a resource for national best practices and benchmarks;
  • Identifies and implements training needs to improve patient satisfaction and HCAHPS.

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