Content Operations Manager Job Description Template
Our company is looking for a Content Operations Manager to join our team.
Responsibilities:
- Partner with team members to analyze and evaluate workflows and recommend operational enhancements to improve efficiency;
- Manage metadata readiness and delivery timelines, troubleshooting issues quickly and efficiently;
- Manage movie, series and episodic metadata details for Disney+ Originals; streamlining review, revision and submission procedures;
- Documenting, troubleshooting, and escalating issues – ultimately driving to resolution through collaboration of internal or external partners;
- Aggregate and track weekly and/or monthly in-house metadata for a high volume of titles;
- Communicate metadata deadlines, delivery expectations, and delivery delays across functional teams for downstream workflow needs;
- Makes sure all necessary tasks have been completed;
- Proactively organize global functional metadata details for Disney+ catalog titles – advisories, profile inclusion/exclusion;
- Follow up on incomplete or inadequate answers to pin down the facts and take action to tie up loose ends.
Requirements:
- Ability to proactively troubleshoot issues and recommend solutions;
- Exceptional attention to detail;
- Personal affinity for the brands and franchises of The Walt Disney Company;
- Previous experience in Customer Support, Marketing, Training, Change Management and/or Content Management;
- Ability to prioritize;
- Highly adaptable and able to keep a positive attitude during times of change;
- Self motivated and responsible for managing daily work load;
- Accuracy/attention to detail;
- Well organized, dedicated, with the ability to plan and deliver on tight deadlines and pay exceptional attention to detail;
- Excellent presentation and people skills;
- Must possess high motivation, enthusiasm and dedication to deliver results within strict timeframes;
- Flexible, adaptable, and comfortable working in a fast-paced startup environment;
- Experience with G-Suite and Microsoft Office;
- 3+ years of working experience in Business Development, Operations, and Project Management;
- Ability to identify, synthesize, consolidate and communicate key trends, themes and issues.