Content Operations Manager

Content Operations Manager Job Description Template

Our company is looking for a Content Operations Manager to join our team.

Responsibilities:

  • Partner with team members to analyze and evaluate workflows and recommend operational enhancements to improve efficiency;
  • Manage metadata readiness and delivery timelines, troubleshooting issues quickly and efficiently;
  • Manage movie, series and episodic metadata details for Disney+ Originals; streamlining review, revision and submission procedures;
  • Documenting, troubleshooting, and escalating issues – ultimately driving to resolution through collaboration of internal or external partners;
  • Aggregate and track weekly and/or monthly in-house metadata for a high volume of titles;
  • Communicate metadata deadlines, delivery expectations, and delivery delays across functional teams for downstream workflow needs;
  • Makes sure all necessary tasks have been completed;
  • Proactively organize global functional metadata details for Disney+ catalog titles – advisories, profile inclusion/exclusion;
  • Follow up on incomplete or inadequate answers to pin down the facts and take action to tie up loose ends.

Requirements:

  • Ability to proactively troubleshoot issues and recommend solutions;
  • Exceptional attention to detail;
  • Personal affinity for the brands and franchises of The Walt Disney Company;
  • Previous experience in Customer Support, Marketing, Training, Change Management and/or Content Management;
  • Ability to prioritize;
  • Highly adaptable and able to keep a positive attitude during times of change;
  • Self motivated and responsible for managing daily work load;
  • Accuracy/attention to detail;
  • Well organized, dedicated, with the ability to plan and deliver on tight deadlines and pay exceptional attention to detail;
  • Excellent presentation and people skills;
  • Must possess high motivation, enthusiasm and dedication to deliver results within strict timeframes;
  • Flexible, adaptable, and comfortable working in a fast-paced startup environment;
  • Experience with G-Suite and Microsoft Office;
  • 3+ years of working experience in Business Development, Operations, and Project Management;
  • Ability to identify, synthesize, consolidate and communicate key trends, themes and issues.