Business Operations Program Manager

Business Operations Program Manager Job Description Template

Our company is looking for a Business Operations Program Manager to join our team.


  • Vetting, launching, altering, or decommissioning services and offers;
  • Enabling billing for services and offers in multiple channels, languages, and currencies;
  • Acting as the final gate keeper for all product pricing changes;
  • Compiling the Azure Service Level Agreements for all Azure service launches at the time of general availability;
  • Leading system and process improvements to improve KPIs related to billing agility, volume, and invoicing accuracy;
  • Tracking and evangelizing launch readiness scorecards;
  • Reviewing and contributing to all Azure customer outbound communications related to service launches;
  • Creating and maintaining training, department communication and process development as needed;
  • Participating in highly complex, cross functional projects that require contact with multiple departments;
  • Developing and cultivating effective relationships with cross functional teams throughout Verizon and its affiliates;
  • Driving performance and accomplishments from direct and indirect team members;
  • Developing materials and participating in operational meetings to assess results and performance.


  • Bachelors Degree in Engineering, Business Administration, or a related field. Masters Degree preferred;
  • Technical background with experience automating business processes;
  • Proven track record of improving service operations;
  • 2+ years of experience writing feature specifications;
  • Must have strong understanding of Government contracting requirements such as FAR, ITAR, etc;
  • 2+ years of intermediate-level Excel experience (e.g. complex formulas, pivot tables, macros);
  • Familiar with international government standards and the military equipment acquisition and qualification process;
  • 2+ years of SQL reporting experience;
  • Experience managing large or complex International programs;
  • 2+ years of experience with agile methodologies to deliver products;
  • Certification in a project management methodology such as SCRUM, PMP, or Six Sigma;
  • Four-year Bachelor of Arts or Bachelor of Science degree – no specific field of study required;
  • Top Secret Clearance.