Operations Program Manager Job Description Template
Our company is looking for a Operations Program Manager to join our team.
Responsibilities:
- Foster a data driven culture with launch stakeholders through education and training;
- Understand the Landscape: Deep knowledge in launch business processes, metrics, and efficiency opportunities;
- Utilize analytical, statistical and programming skills to collect, analyze and interpret large data sets;
- Develop, communicate and drive adoption of the launch analytics program and vision;
- Supports aftermarket proposals for legacy military hardware requiring SAP updates including routings and labor and test readiness;
- Help evolve our online launch processes and infrastructure for more efficient and effective commercial online launch capabilities across Microsoft;
- Leads continuous improvement including initiatives to optimize efficiency and quality;
- Design, implement, and lead strategic change through simplification and automation for Marketing Payments to Partners end to end processes;
- Reporting & Analytics: Define end-to-end reporting requirements, analytics and ROI capabilities within each marketing program;
- Monitors service delivery performance from our vendors, reviewing response times, problem logs, and trends in problems reported;
- Educate key partners on effective project planning, project management and execution;
- Support implementation and management of technology solutions and tools to support Operations’ evolving needs;
- Leads aftermarket operational performance driving hardware deliveries to plan;
- Support metrics and reporting rhythms to drive strategy execution and consistently achieve OKRs (objectives and key results);
- Readiness – Partner, Subsidiary and BPO training.
Requirements:
- MBA;
- 5 years’ minimum Operations, Program Management, or Project Management experience;
- Proven ability to communicate effectively at all levels across the organization is essential;
- Negotiation and conflict management;
- Strong analytical problem solving and decision making skills;
- Focus/ability to set priories and work independently;
- Proven ability to be effective, versatile and action-oriented;
- Exceptional organizational skills and attention to detail with a high capacity for work output;
- High energy individual with a “can do” attitude;
- Superior verbal and written communication skills and be a self-starter able to operate independently with no oversight;
- 6 years’ minimum experience in Global Program Management, & Capability or Project Management;
- Microsoft product and/or product launch experience;
- Strong cross-group collaboration skills and ability to positively influence and engage resources across Microsoft on a regular basis;
- High Customer/Partner Engagement skills towards a Trusted Advisor;
- Six Sigma Qualification.