Operations Project Manager Job Description Template
Our company is looking for a Operations Project Manager to join our team.
Responsibilities:
- Drive optimizations and seek to reduce cost through tool or process improvements;
- Manage and assign tasks and deliverables;
- Provide high touch technical support. Troubleshoot, escalate and respond to product support requests from partnership teams;
- Compile, analyze and report on relevant partner or support Key Performance Indicators (KPIs);
- Manage and oversee the operational support within the Data Centers, NOC, and DR team;
- Monitor and track progress of project and work plan;
- Learn and build expertise on new processes, operational tools and tracking applications;
- Create and establishe new standards and procedures and translates high level work plans into detailed assignments for team members;
- Leverage internal tools, logs and data to identify/troubleshoot issues;
- Performs other related duties as assigned.
Requirements:
- Willing to participate in after hours and weekend work as needed;
- Advanced knowledge of Excel;
- Willing to participate in all training as needed/required;
- 2 Years minimum restoration management experience required;
- Xactimate experience preferred;
- Experience using a variety of hand and power tools;
- Must possess excellent cross departmental communication skills as well as interpersonal skills;
- Excellent written and verbal communication skills;
- Ability to meet important deadlines and work well under pressure;
- 8 years of experience in consulting, program management, process improvement, or legal;
- Excellent interpersonal and influencing skills and a commitment to professionalism and collegiality;
- Unrestricted driver’s license and clean driving record;
- Excellent attention to detail and organizational skills. Excellent written and verbal communication and presentation skills;
- 8 years of experience leading strategic projects across teams and geographic regions;
- Safety and customer service oriented.