Director, Service Delivery Job Description Template
Our company is looking for a Director, Service Delivery to join our team.
Responsibilities:
- Provides leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring;
- Regular, consistent and punctual attendance;
- Provide service delivery leadership, support and accountability for Wi-Fi network deployment projects in high profile enterprise locations across US;
- Manage project documentation repository;
- Craft influential C-level communications and deliver with clarity, confidence, and enthusiasm;
- Manage site revisit work queue for change requests or incomplete work orders;
- Develop and sustain trust-based relationships with Directors, Vice Presidents, and C-level executives;
- Ensure implementations meet client objectives and client satisfaction is achieved and exceeded;
- Ensure project implementation plan is built and formally delivered to client;
- Oversee warehouse and logistics functions for receiving and shipping of job materials;
- Facilitate project status meetings with key stakeholders on a regular basis;
- Other duties and responsibilities as assigned;
- Develop and deliver Advisory methodologies for various industries focused on program management and large transformational programs;
- Deliver project monitoring and control ensuring project milestones and key tasks are accomplished and overall timelines are met;
- Coordinate with Design Engineering team to provide technical expertise to field services personnel and contractors on site.
Requirements:
- Demonstrated ability to build and lead teams of various size in delivery of services to customer, including leading remote or offshore resources;
- Ability to formulate and express ideas clearly and effectively in verbal and written presentations;
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future;
- Requires strong management, organizational, team building, coaching and mentoring skills;
- Well established track record of producing high quality results while establishing/maintaining customer relationships at all levels;
- Travel may be up to 80-100%
- A minimum of eight years of experience assessing and planning IT capabilities and transforming large technology programs.