Keyholder Job Description Template
Our company is looking for a Keyholder to join our team.
Responsibilities:
- Provide suggestions to management for merchandising which may improve sales;
- Build a personal client book;
- Understand the overall concept of Lilly Pulitzer, including the lifestyle, the customer, the merchandise and the heritage;
- Know the merchandise on the floor and suggest merchandise to customers as appropriate;
- Able to open and close stores and follow all processes and procedures;
- Expert on product knowledge and product education for customers and other sales associates;
- Build and drive store business with a strong focus on customer service; interact and build relationships with customers;
- Meet daily sales goals and KPIs;
- Work cross-departmentally to support initiatives;
- Organize and lead in-store events and partnerships;
- Acting manager on the floor when manager is not present;
- Complete all store transactions – purchases, returns, exchanges;
- Must be able to organize and motivate the sales team;
- Assist with staff training, and development;
- Greet Customers and determine their needs.
Requirements:
- The ability and comfort level to operate with an automated point of sale system;
- Sufficient fashion credibility to sell merchandise to customers;
- The detail orientation necessary to safeguard the assets of the store. This includes cash reconciliation and inventory management;
- The flexibility of schedule to accommodate the hours typical of retail store employee;
- Technology competent;
- Flexible work schedule – holidays, weekends, events, evenings, etc;
- Can bend, reach, lift and move stock and products; Able to carry boxes 25- 30 lbs;
- Dependable and trustworthy with all store responsibilities;
- Consistent and reliable attendance;
- Ability to multi-task, while providing professional and outstanding customer service;
- Flexible availability including evenings, weekends and holidays is essential;
- Desire to thrive working in a team environment;
- Comfortable in engaging customers and applying products with the customer while providing consultations;
- Effective time management, problem solving and communication skills;
- Proven Customer service skills and interpersonal skills.