Residential Property Manager I manages the daily operations of one or more residential properties or communities. Oversees sales/leasing, tenant relations, maintenance, and other support activities. Being a Residential Property Manager I may be responsible for managing property budgets, collections and/or property improvement initiatives. May require a bachelor’s degree in related area. Additionally, Residential Property Manager I typically reports to a head of a unit/department. The Residential Property Manager I supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Residential Property Manager I typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
Residential Property Manager Job Description Template
Our company is looking for a Residential Property Manager to join our team.
Responsibilities:
- Provide superb customer service when dealing with owners and tenants;
- Renew leases and facilitate unit turns between occupancies;
- Facilitate maintenance requests from a tenant, investigating and resolving tenant complaints;
- Collection of rents, send 5-day notices, creating bills/invoices as needed;
- Develop resident retention plans;
- Day to day operations and management of employees;
- Monitor community appearance and oversee repair needs;
- Build strong resident relations and provide excellent customer service;
- Implement strategies to meet monthly revenue goals;
- Supervise and train on-site staff;
- Respond to resident complaints, concerns and requests;
- Develop marketing strategies to increase traffic;
- Enforce company policies and community rules with consistency and fairness;
- Coach team members specific to department and role;
- Prepare reports about: property performance, data summaries, trends.
Requirements:
- Excellent verbal and written communication;
- Understanding of Tenant and Fair Housing Law;
- Computer literate and able to learn new software quickly;
- Valid driver’s license;
- Familiarity with residential leases, addendums, and procedures;
- Active Arizona Real Estate License;
- Proven ability to be prompt and on time every day;
- Ability to solve problems and work with minimal supervision;
- Friendly, outgoing and display a positive, upbeat attitude;
- Outgoing, self-motivated, and highly RELIABLE;
- Professional Appearance;
- Office skills: customer service, typing, clerical, MS Office, telephone;
- Attention to detail is a must;
- Self-motivated individuals who are excellent multi-taskers and HIGHLY reliable excel in this role;
- Reliable means of transportation.