The Assistant Store Manager – Retail ensures customer needs are met, complaints are resolved, and service is quick and efficient. Assists the store manager with day-to-day operations of a retail store. Being an Assistant Store Manager – Retail typically reports to Retail Store Manager. Requires a high school diploma. The Assistant Store Manager – Retail supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as an Assistant Store Manager – Retail typically requires 3-5 years experience in the related area as an individual contributor.
Retail Assistant Store Manager Job Description Template
Our company is looking for a Retail Assistant Store Manager to join our team.
Responsibilities:
- Other duties as assigned;
- Inventory protection, asset management, operational and safety issues;
- Adhere to all safety, risk management and environmental policies;
- Assist customers in the store and on the telephone;
- Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability;
- Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures;
- Know the importance of partnering with your teammates in order to drive company owned store initiatives;
- Order, price, and stock merchandise;
- Assist the Store Manager with annual reviews for store employees and administer corrective action as required in the absence of the Store Manager;
- Assume responsibility for operation and supervision of the Retail Store in the absence of the Store Manager;
- Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas;
- Attend all introductory management training;
- Other duties as required by store manager or company;
- Ability to resolve customer/ employee issues as needed per company handbook and guidelines;
- Responsible for special projects as assigned by the Store Manager.
Requirements:
- Why NAPA may be the right place for you;
- Entirely customer-centric (external/internal);
- Outstanding health benefits and 401K;
- Ability to lift 15-20 pounds without assistance;
- Ability to lift 60lbs in some situations;
- ASE Certifications;
- Thrive off of working in a very fast paced and complex environment;
- Maintain clean and neat attire / appearance;
- NAPA Know How;
- Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team;
- Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership;
- Knowledge of cataloging and/or inventory management systems;
- Ability to operate computer, web browsers, Microsoft office (word, excel,);
- Company Culture that works hard, yet takes care of employees;
- Stable company. Fortune 200 with a family feel.