Service Administrator Job Description Template
Our company is looking for a Service Administrator to join our team.
Responsibilities:
- Manage service foreman, helpers and supervisors;
- Meet goals for revenue, gross profits and net profitability of department;
- Maintain organized data entry to ensure appointments are met in a timely manner;
- Must have Advanced computer skills – MS Office / EXCEL;
- Trained to be a back-up dispatcher – solid computer skills and great communication;
- Dispatching/Support Dispatch and audit service tickets;
- Schedule regular fleet maintenance;
- Schedule contracts for technicians for future dates;
- Provide administrative support to the General Manager;
- Initial contact for customer resolution matters;
- I-Pad Tablet/phone issuances for new technician starts;
- Provide KPI’s (Performance Data) to managers and divisional managers;
- Payroll oversight and corrections;
- Verify Technician schedules;
- Articulate and professional, patient and positive attitude.
Requirements:
- Analytical and problem solving abilities;
- Communication skills – communicate effectively with others;
- The ability to follow up with customers, maintain positive relationships and CLOSE sales;
- Valid Florida Driver’s License;
- I-Pad Tablet/phone issuances for new technician starts;
- Verify Technician schedules;
- Payroll oversight and corrections;
- Provide KPI’s (Performance Data) to managers and divisional managers;
- Must have Advanced computer skills – MS Office / EXCEL;
- Provide administrative support for the General Manager;
- Initial contact for customer resolution matters;
- Trained to be a back-up dispatcher – solid computer skills and great communication;
- Dispatching/Support Dispatch and audit service tickets;
- Schedule contracts for technicians for future dates;
- Schedule regular fleet maintenance.