Service Center Manager Job Description Template
Our company is looking for a Service Center Manager to join our team.
Responsibilities:
- Identifies sales opportunities and develops customer solutions;
- Evaluates all freight claims;
- Develops sales/marketing action plans to maximize territory revenue;
- Keeps fully informed of competitor developments;
- Ensures that Service Center premises are protected and maintained;
- Effectively handles special assignments as directed;
- Maintains excellent communication with external and internal customers;
- Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions;
- Facilitates informational meetings with Service Center team members;
- Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies;
- Recruits, qualifies, interviews, hires, trains and develops Service Center personnel;
- Analyzes revenue statistics;
- Oversees all service center operations and personnel, insuring friendly, quality service and accurate results;
- Develops and enhances abilities of staff to professionally and proactively help members in achieving their financial objectives;
- Responsible for ongoing development and training for all service center staff including reviewing and evaluating staff performance.
Requirements:
- Managed Drivers and Dock Workers;
- Managed a Sales staff;
- Has been responsible for developing and following a budget;
- Knowledge and experience with Remedy IT Service Management Suite;
- Excellent inter-personal skills, so as to be able to build up and maintain effective relationships;
- At least one year as a manager or supervisor of an IT Call Center with 75+ employees;
- Ability to communicate effectively to a variety of audiences;
- HDI Support Center Manager certification or ability to obtain within 3 months of hire;
- Ability to think strategically and develop creative and innovative solutions to problems;
- Ability to develop and motivate a team;
- Must be a strong leader, manager and team builder/player with superior communication and problem-solving skills;
- Must be a US Citizen;
- Bachelor degree in business or equivalent years of experience required;
- Proficiency in understanding of the ACD systems;
- Prior supervisory and management knowledge and skills required.