Service Delivery Leader

Service Delivery Leader Job Description Template

Our company is looking for a Service Delivery Leader to join our team.

Responsibilities:

  • Ensure compliance with corporate policies and procedures for the fields services organization;
  • Spearhead market-leading strategies for customer support, measured by customer satisfaction & Ontime first time resolution;
  • An inclusive leader that builds a connection to the workforce through personal involvement and trust;
  • Strong business acumen;
  • Exceptional interpersonal skills;
  • Proven leadership and ability to orchestrate resources and motivate teams;
  • Leads and cultivates a culture of GE Beliefs and integrity;
  • Complete all planned Quality and Compliance training within the defined deadlines;
  • Ability to resolve complex issues within functional area and/or area of expertise;
  • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization;
  • Lead service delivery that continuously surpasses customer expectations;
  • Direct customer relationship experience;
  • Own operational processes (e.g., PM completion, overtime management);
  • Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development;
  • Leverage internal relationships to enhance business performance and customer experiences.

Requirements:

  • Ability to develop and execute multiple priorities and approaches to meet objectives;
  • Direct customer relationship experience;
  • Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe;
  • Proven leadership and an ability to orchestrate resources and motivate teams;
  • Exceptional interpersonal skills;
  • Proven experience leading a team, managing customer relationships, and/or managing a P&L or comparable business unit;
  • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization;
  • Complete all planned Quality and Compliance training within the defined deadlines;
  • Ability to resolve complex issues within functional area and/or area of expertise;
  • Identify and report any personal quality or compliance concerns immediately to the Quality Organization;
  • An inclusive leader that builds a connection to the workforce through personal involvement and trust;
  • Understanding of customer/marketplace and drivers that influence customer behavior;
  • Strong business acumen;
  • Demonstrated tendency to challenge the status quo, drive constant improvement in process, and an ability to achieve organizational goals;
  • Ensure timely dispatch closure.