Service Delivery Leader Job Description Template
Our company is looking for a Service Delivery Leader to join our team.
Responsibilities:
- Ensure compliance with corporate policies and procedures for the fields services organization;
- Spearhead market-leading strategies for customer support, measured by customer satisfaction & Ontime first time resolution;
- An inclusive leader that builds a connection to the workforce through personal involvement and trust;
- Strong business acumen;
- Exceptional interpersonal skills;
- Proven leadership and ability to orchestrate resources and motivate teams;
- Leads and cultivates a culture of GE Beliefs and integrity;
- Complete all planned Quality and Compliance training within the defined deadlines;
- Ability to resolve complex issues within functional area and/or area of expertise;
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization;
- Lead service delivery that continuously surpasses customer expectations;
- Direct customer relationship experience;
- Own operational processes (e.g., PM completion, overtime management);
- Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development;
- Leverage internal relationships to enhance business performance and customer experiences.
Requirements:
- Ability to develop and execute multiple priorities and approaches to meet objectives;
- Direct customer relationship experience;
- Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe;
- Proven leadership and an ability to orchestrate resources and motivate teams;
- Exceptional interpersonal skills;
- Proven experience leading a team, managing customer relationships, and/or managing a P&L or comparable business unit;
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization;
- Complete all planned Quality and Compliance training within the defined deadlines;
- Ability to resolve complex issues within functional area and/or area of expertise;
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization;
- An inclusive leader that builds a connection to the workforce through personal involvement and trust;
- Understanding of customer/marketplace and drivers that influence customer behavior;
- Strong business acumen;
- Demonstrated tendency to challenge the status quo, drive constant improvement in process, and an ability to achieve organizational goals;
- Ensure timely dispatch closure.