Sr. Operations Manager Job Description Template
Our company is looking for a Sr. Operations Manager to join our team.
Responsibilities:
- Ensures payroll integrity for direct reports and reporting teams;
- Ensures operational excellence in all warehouse areas, related equipment, and warehouse management systems;
- Effectively manages the budget and P&L of the operation;
- Ensures safe operation of the warehouse including meeting company standards for sanitation, maintenance, security and housekeeping;
- Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales;
- Addressing complaints and resolving problems;
- Ensures the physical condition of warehouse and equipment are properly maintained;
- Other duties as required and assigned;
- Ensures compliance with CTPAT, ISO, AIB, and others regulatory certifications as applicable;
- Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons;
- Partners with engineering to implement and maintain proper layout of warehouse and product placement;
- Leads cultural change within facilities whenever necessary;
- Interfaces with customer to ensure satisfaction of customer requirements and requests;
- Plans, budgets, and schedules facility modifications including cost estimates, bid sheets, layouts, and contracts for construction and acquisitions.
Requirements:
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations;
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public;
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form;
- Excellent oral and written communication and presentation skills;
- Works well independently with limited direction;
- 2+ years leading leaders that are in frontline Team Manager roles;
- Demonstrated ability to grow and develop leaders;
- Ability to lead projects and drive process changes in an organization;
- Is a self-starter, analytical, and results-oriented; able to prioritize across multiple projects;
- Client centric approach to problem resolution – experience communicating directly with clients and setting high standards for customer experience;
- Demonstrated success in data analysis, managing multi-discipline stakeholders, driving complex projects from conception to implementation;
- 4-6 years of Operations management experienceu2002;
- Ability to manage multiple business priorities and resources to meet business staffing and/or performance goals;
- 2+ years of high volume operational management experience;
- Previous Operational Consulting experience at a top Consulting Firm (ex. Booz, Accenture, A.T. Kearney, Deloitte, Bain) or like boutique firms.