Technical Account Manager Job Description Template
Our company is looking for a Technical Account Manager to join our team.
Responsibilities:
- Project manage feasibility, attribution, and reporting requests from Sales and Operations teams on behalf of clients;
- Manage the change management process and enforce that the procedures are followed to ensure stable releases;
- Test the performance of the installed system and fix bugs;
- Build a comprehensive technical knowledge of the customers’ platforms and use that knowledge to help them get the most out of our products;
- Direct integration and support of the Nielsen Marketing Cloud using existing tools;
- Client Monitoring to ensure data flow is healthy;
- Write and define playbooks for troubleshooting undocumented issues, ensuring they are comprehensive, clearly communicated and properly distributed;
- Effectively communicate with engineering teams, and translate their feedback to our clients;
- Proactively monitor campaign performance to ensure the book of business is healthy had opportunity to scale;
- Define, document, implement and manage statistics to ensure operations is at a highly efficient and effective level;
- Provide engineering teams with customers’ feedback to help identify potential new features or products;
- Initiate, improve, and create efficiencies in systems and procedures;
- Participate in engineering product and integration projects;
- Establish an excellent rapport with new and existing customers and advise them on how to maximize their investment in our software;
- Develop a deep understanding of Quantcast product offerings and help customers align the right products to achieve their goals.
Requirements:
- 4-6 years industry experience with knowledge of the Online Advertising/ Programmatic Ad-serving industry;
- Fluent in foundational statistical concepts such as Mean, Median, etc. that are meaningful to the business;
- BA/BS degree in Computer Science or a related technical subject or equivalent practical experience;
- Demonstrate confidence in the ability to present and discuss sensitive topics with customer executives;
- Attention to detail, particularly as it relates to documenting projects and QA-ing results based on an outlined project plan;
- At least 2-3 years of experience in a customer service role;
- Experience partnering with cross-functional teams to share customer insights, requests, pain points and future plans;
- Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s);
- Strong technical problem-solving skills;
- Have a successful track record proactively managing an external customer base, preferably in the banking and financial services sector;
- Excellent communication (written and oral) and interpersonal skills;
- Be a confident leader, able to orchestrate across multiple groups to ensure customers outcomes are met;
- Strategic and analytical thinker with an eye for detail;
- Bachelor’s Degree (B.S./B.A.) or equivalent; Master’s degree/MBA preferred;
- Ability to travel (approx. 20% of the time).