Technical Account Manager

Technical Account Manager Job Description Template

Our company is looking for a Technical Account Manager to join our team.

Responsibilities:

  • Project manage feasibility, attribution, and reporting requests from Sales and Operations teams on behalf of clients;
  • Manage the change management process and enforce that the procedures are followed to ensure stable releases;
  • Test the performance of the installed system and fix bugs;
  • Build a comprehensive technical knowledge of the customers’ platforms and use that knowledge to help them get the most out of our products;
  • Direct integration and support of the Nielsen Marketing Cloud using existing tools;
  • Client Monitoring to ensure data flow is healthy;
  • Write and define playbooks for troubleshooting undocumented issues, ensuring they are comprehensive, clearly communicated and properly distributed;
  • Effectively communicate with engineering teams, and translate their feedback to our clients;
  • Proactively monitor campaign performance to ensure the book of business is healthy had opportunity to scale;
  • Define, document, implement and manage statistics to ensure operations is at a highly efficient and effective level;
  • Provide engineering teams with customers’ feedback to help identify potential new features or products;
  • Initiate, improve, and create efficiencies in systems and procedures;
  • Participate in engineering product and integration projects;
  • Establish an excellent rapport with new and existing customers and advise them on how to maximize their investment in our software;
  • Develop a deep understanding of Quantcast product offerings and help customers align the right products to achieve their goals.

Requirements:

  • 4-6 years industry experience with knowledge of the Online Advertising/ Programmatic Ad-serving industry;
  • Fluent in foundational statistical concepts such as Mean, Median, etc. that are meaningful to the business;
  • BA/BS degree in Computer Science or a related technical subject or equivalent practical experience;
  • Demonstrate confidence in the ability to present and discuss sensitive topics with customer executives;
  • Attention to detail, particularly as it relates to documenting projects and QA-ing results based on an outlined project plan;
  • At least 2-3 years of experience in a customer service role;
  • Experience partnering with cross-functional teams to share customer insights, requests, pain points and future plans;
  • Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s);
  • Strong technical problem-solving skills;
  • Have a successful track record proactively managing an external customer base, preferably in the banking and financial services sector;
  • Excellent communication (written and oral) and interpersonal skills;
  • Be a confident leader, able to orchestrate across multiple groups to ensure customers outcomes are met;
  • Strategic and analytical thinker with an eye for detail;
  • Bachelor’s Degree (B.S./B.A.) or equivalent; Master’s degree/MBA preferred;
  • Ability to travel (approx. 20% of the time).