Director, Workforce Management Job Description Template
Our company is looking for a Director, Workforce Management to join our team.
Responsibilities:
- Work with management teams to oversee workforce optimization programs to ensure innovation and standardization of best practices across all divisions;
- Define key metrics to provide managers a solid understanding of business performance;
- Analyze historical trends and future projections to create forecasting, scheduling, and staffing plans;
- Analyze and manage associate training and certifications, adjusting as needed to ensure staffing levels are achieved;
- Establish reporting methods around key metrics related to WFM and ensure KPI’s are met;
- Serve as the WFM system owner, working with the vendor and Corporate Director of WFM and WFM System Administrator on system issues and upgrades;
- Work with internal audit, HR, and management teams to ensure compliance standards are being met;
- Work with park management teams to ensure the park is maximizing guest service and profitability through the efficient use of labor.
Requirements:
- Work with management teams to oversee workforce optimization programs to ensure innovation and standardization of best practices across all divisions;
- Analyze historical trends and future projections to create forecasting, scheduling, and staffing plans;
- Analyze and manage associate training and certifications, adjusting as needed to ensure staffing levels are achieved;
- Establish reporting methods around key metrics related to WFM and ensure KPI’s are met;
- Work with internal audit, HR, and management teams to ensure compliance standards are being met;
- Serve as the WFM system owner, working with the vendor and Corporate Director of WFM and WFM System Administrator on system issues and upgrades;
- 7-10 Years Related Experience in amusement park operations, logistics or workforce management;
- Ability to communicate clearly and persuasively both verbally and in writing;
- Strong analytical skills, creating thinking, critical reasoning and intellectual curiosity;
- Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law;
- Education Experience – Minimum Bachelor’s Degree (4 year College or University);
- Excellent organizational skills;
- Awareness of WFM and industry trends and best practices;
- Knowledge of workforce management;
- Strong ability to lead and partner in cross-functional teams.