Associate Client Success Manager Job Description Template
Our company is looking for a Associate Client Success Manager to join our team.
Responsibilities:
- Work closely with customers to ensure they are successful through the usage of the company platform;
- Assist customers to plan and understand the best ways to utilize Kochava based on their unique business needs or business plans;
- Responsible for developing customer relationships that promote retention, trust, loyalty, and reliance.
Requirements:
- Capable of thriving in a startup environment – able to multitask;
- Demonstrated ability to coordinate and prioritize a high level of activity under a variety of conditions and constraints;
- Proven success at enterprise software startups is a plus;
- Strong customer service skills, able to effectively communicate (written and verbal), and proactively manage customer expectations;
- Natural task and time management skills;
- Self motivated and action oriented with strong organizational, analytical and problem-solving skills;
- Experience with data management systems, MS Office products, Mobile/Desktop ads;
- Ability to work independently and as a member of collaborative teams;
- Familiarity with mobile technology, advertising and data management software;
- Ability to focus on deadlines and deliverables;
- BA/BS Degree or equivalent experience;
- Directly responsible for existing and new account relationships.