Customer Service Agent Job Description Template
Our company is looking for a Customer Service Agent to join our team.
Responsibilities:
- Assist customers within the queue to minimize any wait time and provide the most efficient service possible;
- Research possible distributor related issues using inside resources to resolve problems promptly and courteously;
- Perform other duties as assigned by management;
- In-depth knowledge and mastery of LifeVantage commission plan and ability to understand how promotions affect commissions;
- Take inbound phone calls to support Inbound Reservations when call volume dictates;
- Handling inbound customer calls to provide exceptional customer support in a timely manner;
- Full understanding of key performance indicators, such as: cancellation rates, revenue production, and tour arrivals;
- Ability to communicate effectively, both verbally and in writing;
- Handling escalated issues and take Supervisor calls that arise through the inbound reservations department;
- Must be in attendance for duration of training schedule. Job Requirements;
- Work varied shifts as needed;
- Create brand ambassadors for our client and their clients;
- Remain calm and confident under pressure;
- Coordinate with other agents to efficiently manage the call queue and answer all incoming calls and emails;
- Ensure the highest levels of customer service.
Requirements:
- Must be computer literate with the ability to learn customer service software applications;
- Excellent oral communication skills and the ability to speak clearly over the phone;
- Complete pre-employment background check;
- Microsoft Office, Word, Excel experience required;
- Exceptional listener with excellent communication skills, both verbal and written;
- Ability to handle high stress environment;
- Willingness and flexibility to work during our posted business hours: Weekends 9am-5pm and Weekdays 7am-7pm;
- Highly motivated, enthusiastic and dedicated to autonomously deliver high-end results;
- Excellent verbal communication and customer service skills;
- Must have some sort of applicable Customer Service, Tech Support or Billing Support experience;
- Life Insurance ($30,000 complimentary), short-term and long-term disability plans;
- You’re so flexible and adaptable that you rise in the fast-paced environment because staying busy is how you work;
- Must have a high school diploma.