Customer Service / Concierge Job Description Template
Our company is looking for a Customer Service / Concierge to join our team.
Responsibilities:
- Communicate with management and maintenance for issues or concerns;
- Act as building and community expert or liaison;
- Organize Files;
- Answer phones, transfer calls and take messages;
- Manage the front desk;
- Assist with planning and coordinating events such as meetings, parties, cooking nights, movie nights, and other special events;
- Provide area maps, brochures and other literature;
- Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules;
- Build relationships with current and future residents;
- Manage keys and access in accordance with the “Key Policy”;
- Offer refreshments to guests as they wait for appointments;
- Maintain database of vendors;
- Address resident inquiries or concerns;
- Welcome residents, guests, staff and vendors;
- Answer questions about the community amenities.
Requirements:
- Basic computer knowledge including Microsoft Word, Outlook, Excel;
- Exceptional customer service skills;
- Ability to work independently with minimal supervision;
- Ability to work day, weekend, and evening hours as required;
- Ability to communicate effectively both in writing and verbally;
- Excellent telephone manner;
- Knowledge of basic office practices and procedures, filing and maintenance of records;
- Reliable means of transportation;
- Proven ability to be on time every day;
- Ability to solve problems and work with minimal supervision;
- Friendly, outgoing and display a positive, upbeat attitude;
- Possesses professional, friendly telephone and greeting skills. Demonstrated experience in providing customer service;
- Verbal and written communications skills. Able to create written materials, communicate well with others and effectively present information;
- Ability to apply policies and procedures to solve everyday issues;
- Ability to exercise initiative, problem-solve, establish priorities and coordinate work activities.