Guest Services Job Description Template
Our company is looking for a Guest Services to join our team.
Responsibilities:
- Implementing plans to improve customer satisfaction;
- Providing reports to senior manager on the activities;
- Handling the arrival and departure of guests;
- Sharing tips with the team to enhance customer service;
- Acting as a communication hub between guests and team members;
- Provide exceptional Guest service;
- Resolving complaints effectively;
- Assisting with guests queries/disputes;
- Informing guests about updates of services.
Requirements:
- Knowledge of the hospitality industry;
- Knowledgeable of Federal/state/Tribal Employment laws and regulations;
- Must have Cash Handling Experience;
- Ability to work in a team-oriented, collaborative environment and independently;
- High school diploma (or equivalent combination of education and experience combined);
- Must be able to obtain liquor license;
- Ability to learn quickly, self-leader with initiative, highly flexible and comfortable in a constantly changing environment;
- Must be 21 years of age or older;
- Must be able to stand and walk the casino floor for long periods of time;
- Must follow company tip reporting policy;
- Ability to establish and maintain effective working relationships with individuals at all levels of the organization;
- Strong problem-solving skills and keen attention to detail;
- Must maintain compliance with health/ABLE/internal Policy and procedures at all times;
- Excellent customer service skills;
- Great leadership skills.